Kompresor, Vacuum Amp Nitrogen Wearside Pneumatics Limited adalah distributor utama produk Atlas Copco untuk wilayah North East of England. Kami menyediakan produk terdepan di dunia untuk bisnis di Newcastle, Gateshead, Teesside, Tyne amp Wear dan seterusnya. Read More Services, Installation, Maintenance amp Design Kami menawarkan penutup 24 jam untuk semua pelanggan kami. Tim insinyur berpengalaman kami juga menyediakan perawatan pencegahan rutin dan melakukan instalasi dipesan lebih dahulu. Kami bahkan dapat membantu Anda dengan merancang sistem otomatis baru Anda. Read More Solusi Pneumatics Supplies amp Sebagai Festo Premier Stockist, kami menawarkan rangkaian suku cadang yang tak tertandingi untuk peralatan pneumatik Anda dan dapat membantu Anda menjaga produksi Anda dalam kondisi prima. Read More Consumables, Trade Counter amp Toko Online Kami berada di Team Valley Trading Estate. Hubungi dan lihat kami jika Anda memiliki kebutuhan mendesak untuk suku cadang atau barang habis pakai 8211 kami buka dari jam 8.00 pagi 8211 5.00pm Senin sampai Jumat, atau Anda dapat memesan bagian secara online. Read More Selamat Datang di Wearside Pneumatics Ltd Wearside Pneumatics didirikan pada tahun 1974 dan dikenal di seluruh Timur Laut Inggris sebagai distributor terkemuka solusi pneumatik udara tekan pada tahun 2006 Wearside Pneumatics memenangkan Festo Premier Stockist yang didambakan tahun ini. Penghargaan tersebut dipresentasikan kepada Perusahaan dalam jaringan Festo Premier Stockist yang menunjukkan tingkat komitmen tertinggi terhadap kampanye strategis, keuntungan nyata dalam efisiensi operasional, dan pertumbuhan penjualan terbaik produk Festo untuk tahun ini. Wearside Pneumatics meninggalkan alamat jangka panjangnya di Washington pada bulan November 2013 untuk pindah ke rumah barunya di Team Valley Trading Estate, Gateshead. Spesialis udara tekan Atlas Copco, telah menunjuk Wearside Pneumatics sebagai distributor kompresor resmi Copco Atlas, di Timur Laut Inggris. Sebagai distributor Atlas Copco Wearside Pneumatics bertanggung jawab atas semua kompresor dan peralatan terkait seperti pengering, filter, pemisah, saluran pembuangan, penerima udara, pekerjaan pipa dan instalasi Di Timur Laut Inggris. Ini termasuk servis dan perbaikan kompresor udara bila diperlukan. Anak perusahaan yang sepenuhnya dimiliki oleh Precision Pneumatics Ltd, Wearside Pneumatics telah menikmati rekor sukses penjualan 40 tahun sebagai pemasok utama komponen Festo. Q1. Bagaimana cara membuka akun KE Trade Anda mungkin mengajukan permohonan untuk bertransaksi secara online, melalui surat atau secara langsung di Pusat Layanan Pelanggan atau Pusat Investor kami. Klik disini untuk informasi lebih lanjut. Q2. Jam buka untuk Pusat Layanan Pelanggan dan Pusat Nasabah Pusat Layanan Pelanggan kami buka dari hari Senin sampai Jumat (kecuali pada hari libur), dari jam 09:00 sampai 18:00. Pusat Investor kami buka setiap hari (kecuali pada Hari Natal dan 2 hari pertama Tahun Baru Imlek), dari pukul 10:00 sampai 10 malam. Q3. Berapa lama waktu yang dibutuhkan untuk membuka akun KE Trade Klien baru Butuh sekitar 3-7 hari kerja untuk membuka akun KE Trade, setelah menerima formulir dan verifikasi tanda tangan Anda yang telah selesai. Klien yang ada Akan memakan waktu sekitar 2-5 hari kerja untuk membuka akun KE Trade, setelah menerima formulir dan verifikasi tanda tangan Anda yang telah selesai. Q4. Apakah ada biaya yang diperlukan untuk membuka akun KE Trade? Umumnya tidak ada biaya atau deposit yang diperlukan untuk membuka akun KE Trade. Q5. Apakah ada akun atau formulir lain yang harus saya buka atau kirim sebelum pasar perdagangan tersedia melalui KE Trade Untuk melakukan perdagangan di Bursa Malaysia (dahulu KLSE), Anda diminta untuk membuka rekening CDS nominee dengan broker perantara Malaysia kami untuk perdagangan online. Pembayaran SGD5.00 diperlukan untuk pembukaan akun ini. Untuk perdagangan di pasar AS (NASDAQNYSE), Anda diminta untuk menandatangani formulir W8-Ben. Q6. Apa batas perdagangan untuk KE Trade dan siapa yang harus saya panggil untuk meningkatkan batas saya. Batas perdagangan global (untuk perdagangan yang dilakukan melalui Trading Representative dan KE Trade) Anda ditetapkan berdasarkan informasi yang diberikan dalam formulir pembukaan rekening Anda. Batas perdagangan harian di KE Trade online dan mobile adalah subset dari batas perdagangan global. Setelah Anda mencapai batas ini pada hari tertentu, Anda tidak akan dapat melakukan perdagangan melalui KE Trade Online dan Mobile. Namun, Anda dapat terus berdagang melalui Perwakilan Dagang Anda jika total transaksi terlampaui Anda tidak melebihi batas perdagangan global. Pada hari pasar berikutnya, Anda dapat melanjutkan perdagangan di KE Trade Online dan Mobile pada batas harian yang sama, dengan asumsi Anda belum melampaui batas perdagangan global Anda. Anda dapat menghubungi Perwakilan Dagang Anda secara langsung untuk meminta kenaikan batas perdagangan. Untuk memeriksa batas perdagangan online Anda dan informasi langsung dari Perwakilan Dagang, silakan masuk ke KE Trade dan lakukan hal berikut: Klik ikon Personal Configuration Pilih Profil Pilih Batasan Perdagangan untuk batas online Anda atau Pilih Perwakilan Perdagangan untuk nama dan rincian kontak Trading Representative Anda. Q1. Apa jenis Pesanan Lanjutan yang tersedia di Pesanan Batas Perdagangan Online dengan validitas Pemesanan Hari dan Pesanan yang Dipicu Pemotongan (PTO), yaitu If-Touched and Stop Orders, adalah fungsi default yang diberikan kepada klien KE Trade. Pesanan Lanjutan lainnya seperti pesanan Market and Market-to-Limit, dan validitas pesanan termasuk Good-Till-Date (GTD), Good-Till-Maximum (GTM), Fill-and-Kill (FAK), Fill-Or-Kill ( FOK) dan Session State Orders (SSO), tersedia atas permintaan, tergantung pada persetujuan. Silakan lihat Q4 di bawah ini untuk mengetahui cara mengirimkan permintaan Anda. Q2. Akankah semua klien KE Trade memiliki akses ke Pesanan Lanjutan Saat ini, hanya klien Akun Perdagangan Berjangka yang diizinkan untuk menempatkan Pesanan Lanjutan di SGX. Q3. Di pasar mana saya menempatkan Pesanan Lanjutan Pesanan Lanjutan hanya dapat ditempatkan di SGX. Q4. Bagaimana cara mengajukan permohonan untuk mendapatkan akses ke Pesanan Lanjutan selain jenis default Agar dapat meminta akses ke jenis Pesanan Lanjutan lainnya, masuk ke KE Trade Online dan masuk ke e-Services gt akses Pesanan Lanjutan. Permintaan Anda kemudian akan diserahkan Untuk persetujuan Q5. Di mana saya menavigasi ke KE Trade untuk menempatkan Pesanan Lanjutan Arahkan ke halaman Advanced BuySell dengan mengklik tombol ldquoAdvancedrdquo yang terletak di pojok kiri atas halaman BuySell. Q6. Apa yang akan terjadi pada posisi antrian Orderququos Lanjutan saya jika saya membuat amandemen Klien diizinkan untuk mengubah (meningkatkan kenaikan) harga pesanan dan kuantitas mereka. Harap dicatat bahwa harga pesanan yang telah direvisi akan diperiksa terhadap kisaran pesanan paksa dan jika tidak ada kunci paksa yang digunakan dalam urutan awal, pesanan dengan harga revisi lebih dari 20 tawaran dari harga yang terakhir dilakukan akan ditolak oleh SGX. Tabel di bawah ini menunjukkan dampak amandemen pada prioritas pesanan: Tindakan Amandemen Pemenuhan Pesanan Lanjutan lainnya yang tercantum di atas tersedia berdasarkan permintaan, tergantung pada persetujuan. Lihat Q4 di atas untuk mengetahui cara mengirimkan permintaan Anda. Q8. Apakah Pesanan Lanjutan tersedia di KE Trade Mobile PADA KE Trade Mobile, Anda hanya dapat melihat, mengurangi jumlah atau menarik Pesanan Lanjutan yang ada yang telah Anda tempatkan secara online. Q1. Apa itu Limit Order A Limit Order adalah perintah yang mengharuskan Anda menentukan harga dan kuantitas yang ingin Anda trade. Q2. Bagaimana cara kerja Limit Order Limit Order bergantung pada validitas pesanan yang dipilih. Pesanan Batasan Isi dan Bunuh (FAK) adalah pesanan yang akan disesuaikan segera setelah pesanan dimasukkan ke dalam buku pesanan. Sisa pesanan yang tidak terisi akan segera berakhir. Urutannya tidak masuk dalam buku pesanan. Contoh Order FAK Limit ditempatkan pada harga penawaran 3 dengan jumlah 20 lot. Pasar memiliki sisi penjualan 10 lot. 10 lot akan dicocokkan dan sisanya 10 lot akan ditolak dan kedaluwarsa. Order Batasan Isi-atau-Bunuh (FOK) adalah perintah yang akan diisi seluruhnya atau habis seluruhnya. Contoh Perintah FOK ditempatkan pada harga penawaran 3 dengan jumlah 20 lot. Pasar memiliki sisi penjualan 10 lot. Seluruh pesanan 20 lot akan ditolak dan kedaluwarsa. Order Batas Hari ada di buku pesanan dan akan berakhir pada akhir hari perdagangan jika tidak diisi. Ada dua jenis pesanan Long-Dated: Good-till-Date (GTD): Tanggal yang ditentukan sebelumnya adalah Ditetapkan di mana pesanan akan habis masa berlakunya. Tanggal ini harus dalam waktu 30 hari kalender sejak tanggal pesanan dilakukan. Contoh Jika pesanan GTD ditempatkan pada tanggal 5 Januari 2015 dan investor ingin menyimpan pesanan di buku pesanan selama 3 hari, pesanan dapat berada di Memesan sampai akhir hari perdagangan pada tanggal 7 Januari 2015 atau diisi sebelum itu. Bagus-sampai-Maksimum (GTM): Pesanan akan duduk di buku pesanan selama maksimal 30 hari kalender. Contoh Jika pesanan GTM ditempatkan pada tanggal 5 Januari 2015, pesanan akan tersimpan di buku pesanan sampai akhir Hari perdagangan pada tanggal 3 Feb 2015 atau diisi sebelum itu. Q1. Apa itu Market Order A Market Order adalah perintah yang masuk ke dalam buku pesanan dengan jumlah tertentu tapi tanpa harga, tidak seperti Limit Order. Ini murni berbasis volume dan diperdagangkan dengan harga terbaik yang saat ini tersedia di pasar pada saat pesanan dilakukan. Q2. Bagaimana cara kerja Market Order Market Order hanya memiliki 2 jenis validitas pesanan. Kuota Pasar Isi-dan-Buang (FAK) diisi sampai sebatas mungkin dan kemudian segera berakhir. Tidak ada perintah FAK yang ada di buku pesanan. Contoh Pembelian barang FAK Market untuk 20 lot telah ditempatkan dan pasar memiliki jumlah penawaran 10 lot. 10 lot akan dicocokkan dan sisa pesanan akan ditolak dan kedaluwarsa. Pesanan Pasar Isi-atau-Buang (FOK) diisi atau habis masa berlakunya seluruhnya. Pesanan tidak akan duduk di buku pesanan. Contoh Pasar FOK membeli pesanan untuk 20 lot yang ditempatkan dan pasar memiliki jumlah penawaran 10 lot. Seluruh pesanan 20 lot akan ditolak dan kedaluwarsa karena total pesanan yang ditempatkan tidak dapat diisi seluruhnya. Q1. Apa itu Order Market-to-Limit Order Market-to-Limit adalah perintah yang masuk ke dalam buku pesanan dengan jumlah tapi tanpa harga, seperti Market Order. Namun, itu akan disesuaikan dengan tawaran terbaik saat ini atau harga permintaan. Jika pesanan terisi sebagian setelah dicocokkan dengan harga terbaik saat ini, sisanya diajukan sebagai Limit Order dengan harga yang sama dengan yang terjadi sebelumnya. Q2. Bagaimana Order Market-to-Limit bekerja Pesanan Market-to-Limit Isi-dan-Bunuh (FAK) akan terisi semaksimal mungkin dengan harga terbaik dan sisanya akan ditolak dan kedaluwarsa. Contoh permintaan beli Market-to-Limit Isi-dan-Bunuh (FAK) untuk 10 lot akan dicocokkan dengan harga terbaik. Misalkan ada 5 lot yang ditawarkan pada 3, 5 lot akan dicocokkan dan 5 lot sisanya akan ditolak dan kedaluwarsa. Permintaan beli Market-to-Limit Isi-atau-Bunuh (FOK) hanya akan dicocokkan sepenuhnya dengan harga permintaan terbaik yang tersedia atau akan ditolak dan kedaluwarsa secara keseluruhan. Contoh pesanan pembelian Fill-or-Kill Market-to-Limit Untuk 10 lot saham hanya akan dicocokkan jika setidaknya ada 10 lot saham di sisi penawaran buku pesanan dengan harga terbaik. Jika ada kurang dari 10 lot yang tersedia dengan harga terbaik, pesanan pembelian Isi-atau-Bunuh akan ditolak dan kedaluwarsa tanpa bagian yang sesuai. Order Market-to-Limit Hari akan dicocokkan dengan harga terbaik dan sisanya akan dikonversi ke Order Limit. Contoh Order Market Market-to-Limit untuk 10 lot akan dicocokkan dengan harga terbaik. Misalkan ada 5 lot yang ditawarkan pada 3, pesanan akan terisi sebagian dan 5 lot sisanya akan dikonversi ke Limit Order dan duduk di buku pesanan. Harga Limit Order untuk sisa 5 lot adalah 3, harga terakhir. Ada dua jenis Order Long-Dated: Pesanan Good-till-Date (GTD) akan kedaluwarsa pada tanggal yang ditentukan yaitu dalam 30 hari kalender sejak hari pesanan dilakukan. Pesanan Good-till-Maximum (GTM) akan disimpan dalam buku pesanan paling lama 30 hari kalender. Q1. Pesanan Harga Picu Dipicu (PTO) hanya akan dipicu dan diubah menjadi pesanan aktual dalam buku pesanan begitu harga target yang ditentukan oleh investor telah terpenuhi. Pesanan yang tidak diaktifkan pada akhir hari perdagangan akan berakhir secara otomatis. PTO saat ini tersedia di KE Trade Online adalah If-Touched and Stop Orders. Mereka hanya bisa ditempatkan pada sesi Open Market. Q2. Bagaimana sebuah Order If-Touched Order If-Touched menguntungkan investor dengan memberi mereka fleksibilitas untuk membeli dan menjual dengan harga tertentu tanpa investor harus terus memantau pergerakan pasar. Hal ini terutama digunakan di pasar yang bergerak cepat, ketika investor mungkin tidak dapat mengakses pasar pada waktunya untuk memanfaatkan peluang membeli atau menjual. Contoh Harga saham saat ini 11,40 dan investor berencana untuk melakukan pemesanan untuk membeli saham pada pukul 11.00, hanya jika harga di bawah 11,20. Investor dapat menempatkan harga If-Touched Limit Order pada pukul 11.00 dan memicu harga 11,20. Skenario ini diilustrasikan di bawah ini: Begitu harga pemicu terpukul, pesanan ditempatkan di pasar dan akan dieksekusi begitu harga pasar mencapai harga batas. Jika tidak, pesanan akan diadakan di sistem. Bila harga pasar mencapai batas harga, order akan dieksekusi. Q3. Bagaimana cara kerja Stop Order Stop Orders digunakan saat investor ingin melakukan order pada harga tertentu, namun pasar saat ini tidak diperdagangkan pada harga tersebut. Mereka berguna untuk perdagangan breakout dimana investor menginginkan agar ordernya dijalankan hanya jika pasar diperdagangkan melewati harga tertentu. Stop order dapat digunakan untuk: Meminimalkan kerugian atau melindungi keuntungan pada posisi long atau short yang ada. Stop order umumnya digunakan sebagai perlindungan terhadap harga pelarian. Misalnya, di pasar yang sedang jatuh, investor yang lama berada di counter tertentu mungkin ingin masuk ke Stop Sell Order yang kemungkinan akan membatasi kerugian yang dihadapi. Demikian pula, di pasar yang naik, investor yang kekurangan counter tertentu dapat memasuki Stop Buy Order untuk membatasi kerugian yang dihadapi dalam menutup posisi short. Memulai posisi panjang atau pendek yang baru. Pesanan Pinggir menguntungkan investor dengan membiarkan mereka berdagang tanpa harus terus memantau pergerakan pasar. Ini terutama digunakan di pasar yang bergerak cepat, di mana investor mungkin tidak memiliki waktu untuk bereaksi cepat untuk membatasi kerugian yang timbul dari posisi perdagangan. Contoh Seorang investor memiliki posisi panjang 500 saham yang ia beli di 10.20. Dia ingin membatasi kerugiannya sampai 300. Harga pasar saat ini 10.00. Investor akan menempatkan Stop Order dengan harga 9.80 dan memicu harga di 9.60. Bila harga saham turun menjadi 9.80, order akan dipicu dan seharusnya harga turun menjadi 9,60, maka akan dieksekusi. Begitu harga pasar menyentuh harga pemicu, pesanan tersebut akan diserahkan ke bursa. Bila harga pasar menyentuh harga stop, order akan dieksekusi. Q4. Bagaimana If-Touched dan Stop Orders berbeda satu sama lain. Perintah If-Touched ditempatkan untuk memastikan bahwa pesanan akan dieksekusi pada harga yang diinginkan untuk mendapatkan keuntungan maksimum sedangkan Stop Order biasanya digunakan sebagai mekanisme pembatasan kerugian sehubungan dengan Dari posisi terbuka Untuk order jual, harga stop order untuk Stop Order kemudian diletakkan di bawah harga pasar saat ini, sedangkan harga trigger untuk sell If-Touched Order ditempatkan diatas harga pasar saat ini. Kebalikannya adalah benar untuk pesanan beli dimana harga stop untuk Stop Order akan berada di atas harga pasar dan harga pemicu untuk If-Touched Order akan berada di bawah harga pasar. Q5. Berapakah risiko yang terkait dengan If-Touched Orders Harga pemicu dapat diaktifkan oleh fluktuasi harga saham dalam jangka pendek. Untuk pesanan Stop If-Touched, setelah harga pemicu tercapai, pesanan menjadi Market Order dan harga yang ditransaksikan mungkin sangat berbeda dari harga yang diinginkan, terutama dalam pergerakan harga yang bergerak cepat atau dalam kisaran harga dimana harga saham dapat berubah. Cepat. Hal ini dimungkinkan untuk menghindari risiko Orde Pasar yang Terikat yang tidak menjamin harga tertentu dengan menempatkan Pesanan Batas yang Terikat. Namun, dengan Limit Orders, sisa pesanan terisi mungkin tidak akan dieksekusi jika harga bergerak melampaui batas harga. Q6. Berapakah risiko yang terkait dengan Stop Orders Harga stop dapat diaktifkan oleh fluktuasi jangka pendek dalam harga saham. Untuk pesanan Stop Market, setelah harga stop tercapai, Stop Order menjadi Market Order dan harga yang ditransaksikan mungkin sangat berbeda dengan harga stop, terutama di pasar yang bergerak cepat atau dalam skenario harga turun dimana harga saham dapat berubah dengan cepat. Hal ini dimungkinkan untuk menghindari risiko Stop Market Order yang tidak menjamin harga tertentu dengan menempatkan Stop Limit Order. Session State Orders (SSOs) Q1. Apa itu Session State Order Session State Order (SSO) adalah instruksi untuk memesan ke buku pesanan pada keadaan sesi tertentu pada hari perdagangan. Sesi State Order tidak terlihat ke sisa pasar sebelum dipicu. Session State Orders yang tidak dipicu pada akhir hari perdagangan akan berakhir secara otomatis. Q2. Kapan SSO bisa masuk ke dalam buku pesanan SSO dapat ditempatkan selama sesi Pre-Open dan akan dipicu selama sesi Open. SSO dapat ditempatkan selama sesi Open dan akan dipicu selama sesi Pre-Close. Pialang dan Biaya Lain Q16. Setelah memilih keluar, kapan saya akan mulai menerima laporan kertas Catatan kontrak untuk perdagangan yang ditempatkan di pasar Singapura? Pernyataan harian untuk perdagangan ditempatkan di pasar luar negeri Permintaan Anda untuk menyisih akan memakan waktu sekitar 3 hari kerja untuk diproses. Anda akan dapat mengakses e-Statement Anda sampai akhir bulan berjalan. Setelah itu, Anda tidak akan dapat mengakses e-Statement. Laporan bulanan Anda akan menerima laporan surat kabar setiap bulan setelah Anda memilih keluar. Misalnya. Jika Anda memilih keluar pada tanggal 31 Januari 2017, Anda akan mulai menerima laporan surat kabar pada bulan Februari 2017. Q1. Apa keuntungan dari perdagangan melalui KE Trade Mudah masuk ke rekening uang dan margin Anda dengan User ID dan kata kunci tunggal. Berdagang di beberapa pasar di seluruh dunia dengan keuntungan tambahan memiliki penawaran real-time dinamis (hanya di pasar pilihan) yang tersedia di layar. Lihat halaman investasi simultan dengan layar 4Site milik kami untuk review saham yang optimal. Jangan pergi dengan memasukkan pesanan satu per satu. Dengan fungsi Batch Order milik kami, sekarang Anda dapat menempatkan hingga 5 loket SGX ke buysell, semua dengan satu klik tombol. Tarik hingga 5 pesanan bersamaan dengan fungsi Quick Withdrawal. Berdagang secara online dengan layanan margin account kami dimana Anda dapat melakukan perdagangan hingga 3,5 kali jaminan Anda ditempatkan bersama kami (persyaratan dan ketentuan pembiayaan margin kami akan berlaku). Layanan dan fitur ini memberi Anda fleksibilitas lebih besar untuk memaksimalkan peluang investasi. Menerima alert stok melalui alert web, SMS atau e-mail untuk memantau pergerakan saham dengan menggunakan berbagai jenis alert trigger - harga, persentase perubahan dari harga intra hari dan volume kumulatif. Pilih untuk menyelesaikan perdagangan Anda dalam mata uang lokal atau asing untuk loket asing. Buat dan sesuaikan hingga 10 daftar pantauan untuk memantau pergerakan harga terbaru dari loket Singapura dan asing favouite Anda, semuanya dalam satu daftar pantauan. Kelola eksposur investasi Anda dengan fungsi Pengelolaan Akun kami. Anda dapat melihat akun kepercayaan harian dan saldo kustodian untuk rekening kas, serta kepemilikan saham, buku besar dan ringkasan posisi margin untuk akun margin. Sebagai layanan tambahan, kurs forex harian juga tersedia bagi Anda. Buat portofolio investasi pribadi Anda untuk melihat posisi Anda, penilaian portofolio dan pernyataan profitabilitas yang terealisasi dari investasi Anda. Anda juga dapat memilih untuk mengekspor portofolio Anda ke MSExcel. Periksa batas perdagangan Internet Anda, Nama Dagang dan rincian kontak, rincian rekening, dan perbarui informasi pribadi Anda. Pelajari kecenderungan membeli dan menjual counter tertentu secara real-time dengan Trade Summary. Pantau transaksi aktual untuk counter tertentu dengan Time and Sales. Tonton counter dengan Intra-Day Charts yang menampilkan grafik yang diplot secara real-time dengan data waktu dan penjualan. Gunakan Kedalaman Pasar yang selalu populer yang menampilkan pasar siap SGX-ST hingga 20 tingkat harga penawaran dan penawaran (Kedalaman Pasar adalah layanan berbasis langganan untuk loket SGX-ST). Personalisasikan pengaturan pagelets yang dipilih sesuai dengan keinginan anda. Anda dapat mengubah warna font dan kolom, mengatur informasi yang Anda pilih berdasarkan kolom, dan mengubah layout pagelet sesuai keinginan Anda. Q2. Pasar apa yang tersedia untuk perdagangan melalui KE Trade Singapore (SGX) Hong Kong (HKEx) Malaysia (Bursa Malaysia) AS (Nasdaq, NYSE dan NYSE Arca) Bursa Efek Thailand (SET) Shanghai (SH-HK Connect North Bound) Q3. Apa itu Akun Perdagangan Terdahulu yang Diperdagangkan Ini adalah rekening perdagangan yang dijamin dimana batas perdagangan setara dengan jumlah dana yang disetorkan ke rekening. Ini memungkinkan Anda menikmati tarif broker online yang lebih rendah untuk SGX dan pasar lainnya. Q4. Akankah akun perdagangan Perdagangan Terdahulu saya tertaut ke ID Pengguna Perdagangan ID dan Sandi Ya yang ada. Jika Anda memiliki ID dan Password Pengguna Perdagangan yang Ada, Anda dapat masuk dan melakukan perdagangan dengan Akun Perdagangan Perdagangan Perdagangan Terdahulu dengan menggunakan User ID dan Password yang sama. Q5. Di mana saham disimpan untuk Akun Perdagangan Terdingin Saham Saham disimpan dalam rekening penahanan di bawah Maybank Kim Eng dan hanya dapat dijual via Maybank Kim Eng. Semua tindakan korporasi berhak (dividen, hak dll) juga akan dikelola oleh Maybank Kim Eng. Q6. Dapatkah saya menjual kepemilikan saham saya di Rekening Sekuritas Global Deposito Saya (CDP GSA) dengan menggunakan Akun Perdagangan Terkoneksi KE Trade Saham harus ditransfer dari CDP GSA ke Akun Perdagangan Terkoneksi KE sebelumnya sebelum menjual. Biaya transfer saham dapat ditemukan di sini. Q7. Mungkinkah membuka rekening gabungan dengan orang yang berusia di bawah 18 tahun Rekening gabungan hanya bisa dibuka dengan orang berusia 18 tahun ke atas. Q8. Apa yang perlu saya ketahui tentang Produk Investasi Tertentu (SIP) Pada tahun 2012, Otoritas Moneter Singapura (MAS) memperkenalkan panduan bagi perusahaan pialang untuk memberikan perlindungan bagi investor ritel yang ingin menukarkan Produk Investasi Tertentu (SIP). Produk ini memiliki fitur dan risiko yang kompleks sehingga sulit dipahami. Berdasarkan pedoman ini, klien yang ada dan yang baru diminta untuk dinilai secara formal oleh perusahaan pialang mereka atas pengetahuan dan pengalaman yang relevan dalam perdagangan SIP. Panduan umum tentang perlindungan saat membeli SIP tersedia di sini. SIP yang terdaftar meliputi: Waran terstruktur Futures Exchange traded funds (ETFs) Exchange traded notes (ETNs) Pelajari lebih lanjut tentang SIP yang Terdaftar melalui Program Pendidikan Online SGX di sini. SIP tidak tercantum tidak terdaftar di bursa efek dan termasuk: Kontrak untuk selisih (CFD) Leveraged foreign exchange trading (LFX) Catatan link ekuitas (ELN) Produk terstruktur Pelajari lebih lanjut tentang SIP yang Tidak terdaftar di Portal E-Learning Online-ABS di sini. Q9. Apa sajakah langkah-langkah mengenai SIP Bagaimana mereka memengaruhi saya Dua langkah berikut akan berlaku bagi Anda jika Anda ingin membeli SIP atau membuka rekening untuk perdagangan SIP: Menilai apakah Anda memenuhi persyaratan MAS untuk kompetensi dalam perdagangan SIP. Maybank Kim Eng harus mencari tahu apakah Anda memiliki pengetahuan atau pengalaman yang relevan untuk memahami risiko dan fitur sebelum menawarkan SIP kepada Anda atau membuka akun bagi Anda untuk menukar SIP. Agar memenuhi syarat untuk diperdagangkan di Listed andor Unlisted SIPs, Anda memerlukan setidaknya 6 perdagangan dalam SFT dan ADSL yang tercatat dalam perdagangan CFD atau andor 6 di LFX dalam 3 tahun sebelumnya dengan Maybank Kim Eng dan atau pialang lainnya, atau memenuhi salah satu dari Berikut empat kriteria berikut: Miliki ijazah atau kualifikasi yang lebih tinggi dalam bidang akuntansi, ilmu aktuaria, administrasi bisnis bisnis, manajemen bisnis, studi bisnis, pasar modal, perdagangan, ekonomi, keuangan, teknik keuangan, perencanaan keuangan, keuangan dan asuransi komputasi atau memiliki kualifikasi terkait keuangan profesional atau memiliki Minimal 3 tahun pengalaman kerja selama 10 tahun terakhir dalam pengembangan, penataan, pengelolaan, penjualan, perdagangan, penelitian atau analisis produk investasi, atau penyediaan pelatihan untuk produk investasi. Pengalaman kerja di bidang akuntansi, ilmu aktuaria, treasury atau kegiatan manajemen risiko keuangan juga akan dianggap pengalaman yang relevan. Pengalaman kerja seperti itu juga mencakup penyediaan nasihat hukum atau kepemilikan ahli hukum di bidang ini. AtauDemonstrasikan pemahaman yang cukup tentang fitur dan risiko derivatif melalui SGX Online Education on SIPs untuk SIP yang Terdaftar dan Portal E-Learning ABS-SAS untuk SIP yang Tidak Terdaftar. Maybank Kim Eng akan menilai apakah Anda dapat melanjutkan untuk membeli SIP yang Tidak Terdaftar atau SIP Berbaris Perdagangan dengan melakukan Penilaian Kecakapan Klien (Client Proficiency Assessment / CPA) untuk menilai pengetahuan dan pengalaman Anda sebelum mengizinkan Anda berdagang SIP. Jika Anda sudah memiliki akun untuk perdagangan SIP, lihat Q9. Q10. Bagaimana jika saya sudah memiliki akun trading dengan Maybank Kim Eng dan ingin berdagang SIP Jika Anda memiliki akun yang ada dan ingin melanjutkan perdagangan SIP melalui akun, Maybank Kim Eng akan diminta untuk melakukan Penilaian Kekayaan Klien (Client Proficiency Assessment / CPA) untuk menilai Pengetahuan dan pengalaman Anda sebelum mengizinkan Anda berdagang SIP. Jika Anda ingin memenuhi syarat untuk membeli SIP yang terdaftar atau tidak terdaftar, silakan download dan lengkapi Formulir Penilaian Profesi Klien (CPA). Q11. Bagaimana Maybank Kim Eng memutuskan apakah saya dapat menukar SIP Jika Anda ingin memenuhi syarat untuk membeli SIP yang terdaftar atau tidak terdaftar, silakan download dan lengkapi Formulir Penilaian Profesi Klien (CPA). Kirimkan formulir yang telah diisi lengkap ke: Maybank Kim Eng Securities Pte Ltd Departemen Layanan Klien 9 Temasek Boulevard 12-00 Suntec Tower Two Singapore 038989 Sebagai alternatif, kunjungi Pusat Layanan Pelanggan atau Pusat Investor kami untuk melengkapi Formulir Penilaian Profesi Klien (CPA) . Maybank Kim Eng akan menilai jika Anda memenuhi persyaratan MAS dengan memiliki kualifikasi pendidikan, pengalaman kerja atau pengalaman investasi yang relevan dalam produk atau produk sejenis tersebut, dan akan mempertimbangkan apakah Anda telah menunjukkan pemahaman yang cukup tentang produk berdasarkan deklarasi Anda di bentuk. Q12. Apakah semua Produk Investasi yang Terdaftar di Luar Negeri digolongkan sebagai Produk Investasi yang Dikecualikan atau Produk Investasi Tertentu (SIP) yang berlaku mulai 4 Januari 2013, Produk Investasi Terdaftar di Luar Negeri berikut diklasifikasikan sebagai EIP: Saham Tanda terima penyimpanan yang dibayar penuh yang merupakan bagian dari hak Pembelian Untuk masalah hak Waran perusahaan Unit dalam kepercayaan bisnis Unit dalam investasi real estat mempercayai Debentures (selain sekuritas dan catatan terstruktur yang didukung aset) Produk Investasi Terdaftar Lainnya yang tidak termasuk dalam daftar ini tetap sebagai SIP. Q13. Apa Pernyataan Peringatan Resiko untuk Produk Investasi Terdaftar Luar Negeri (LdquoRWSrdquo) tentang RWS menyoroti risiko utama yang harus diketahui pelanggan sebelum melakukan perdagangan di produk investasi yang terdaftar di luar negeri. Ini termasuk perbedaan dalam sistem hukum, rezim peraturan, perkembangan politik, sosial dan ekonomi serta perbedaan biaya, risiko broker counterparty dan koresponden antara yurisdiksi asing dan Singapura. Silakan merujuk ke RWS untuk rinciannya. Q14. Mengapa saya harus mengakui penerimaan RWS Menurut MAS Pemberitahuan tentang Penjualan Produk Investasi SFA04-N12, kami diwajibkan untuk mengungkapkan kepada Anda risiko yang terlibat dalam bertransaksi dalam produk investasi yang terdaftar di luar negeri. Anda dapat menandatangani dan mengembalikan salinan RWS atau mengakui RWS secara elektronik melalui KE Trade untuk memastikan bahwa Anda telah memahami risikonya sebelum melakukan perdagangan dalam produk investasi yang terdaftar di luar negeri. Q15. Kapan saya harus mengakui penerimaan RWS Mulai tanggal 4 Januari 2013, Anda diminta untuk membaca dan mengakui RWS sebelum melakukan transaksi pertama Anda di Produk Investasi Terdaftar Luar Negeri (untuk EIP dan SIP). Q16. Apakah saya diperbolehkan untuk menjual saham-saham yang sudah ada dari Produk Investasi Terdaftar di Luar Negeri jika saya belum menandatangani RWS Jika Anda belum menandatangani dan mengembalikan RWS, Anda hanya dapat menjual barang-barang yang sudah ada ke luar negeri berdasarkan Penawaran Dagang Anda melalui Perwakilan Perdagangan Anda. Untuk memperoleh posisi baru dari Produk Investasi Terdaftar Luar Negeri, Anda diminta untuk mengakui penerimaan RWS sebelum melakukan perdagangan. Q17. Bagaimana RWS berbeda dengan Klien Penilaian Profesi Pelanggan (CPA) harus mengakui penerimaan RWS jika mereka ingin bertransaksi di produk investasi yang terdaftar di luar negeri, baik itu SIP atau EIP. CPA hanya diwajibkan untuk diselesaikan jika klien ingin bertransaksi di SIP, baik itu terdaftar di SGX atau di luar negeri. Q18. Seberapa cepat saya dapat melakukan perdagangan Produk Investasi Terdaftar di Luar Negeri setelah saya menyerahkan pengakuan RWS Untuk pengiriman online via pengiriman KE Trade Online, Anda dapat bertransaksi secara online di Luar Negeri dengan segera dengan segera. Untuk perdagangan di pasar AS, ini dengan syarat bahwa Formulir W-8BEN telah diajukan. Untuk pengajuan hard copy Anda akan bisa menukar Produk Investasi Terdaftar Luar Negeri 1-2 hari kerja setelah kami menerima, memverifikasi dan memperbarui RWS yang Anda tandatangani. Untuk perdagangan di pasar AS, ini dengan syarat bahwa Formulir W-8BEN telah diajukan. Q19. Untuk rekening gabungan, apakah kedua pemegang rekening gabungan tersebut harus mengakui penerimaan RWS Ya. Kedua pemegang rekening diwajibkan untuk mengakui RWS sebelum mereka diizinkan untuk melakukan transaksi di luar negeri berdasarkan produk investasi melalui rekening gabungan. Pengakuan untuk pemegang rekening bersama harus melalui penyerahan hard copy. Namun, pemegang rekening bersama yang juga menjaga akun perdagangan individual dapat mengirimkan pengakuan online mereka melalui akun trading individual mereka. Q20. Jika saya memiliki banyak akun dengan Maybank Kim Eng, apakah saya perlu mengakui RWS untuk setiap akun Anda hanya perlu menandatangani RWS satu kali. Pengakuan akan diterapkan di semua akun trading Anda yang kami pertahankan. Q21. Kepada siapa saja yang dikenakan oleh RWS sehubungan dengan bertransaksi di Produk Investasi Terdaftar Luar Negeri Persyaratan untuk pengakuan RWS berlaku untuk semua Investor Ritel. RWS tidak diperlukan jika Anda: Investor Terakreditasi Seorang Investor Ahli Q22. Apa tindakan korporasi dan pengaruhnya terhadap harga saham Tindakan korporasi adalah sebuah peristiwa yang diprakarsai oleh perusahaan publik yang mempengaruhi sekuritas yang dikeluarkan oleh perusahaan. Tindakan perusahaan biasanya disepakati oleh dewan direksi perusahaan dan diberi wewenang oleh pemegang saham. Beberapa contoh tindakan korporasi adalah pemecahan saham, dividen, merger dan akuisisi dan rights issue. Ketika sebuah perusahaan publik menerbitkan sebuah aksi korporasi, perusahaan tersebut memulai sebuah proses yang akan membawa perubahan aktual pada sahamnya. By understanding these different types of processes and their effects, an investor can have a clearer picture of what a corporate action indicates about a companys financial affairs and how that action will influence the companys share price and performance. It is important for an investor to understand the various types of corporate actions in order to get a clearer picture of how a companys decisions affect the shareholder. The type of action used can tell the investor a lot about the company, and all actions will change the stock itself one way or another. Investors may obtain information (e. g. corporate action) about a listed company from the relevant exchanges website: Q23. How can I update my mailing address Log in to your CDP Internet Service account and select the Customer Service tab. Thereafter, make the changes under ldquoViewUpdate Profilerdquo or Complete CDPs Update of Particulars Form. attach a copy of your NRIC or other original supporting documents (e. g. Bank statementsIncome Tax Statements) reflecting your new address and mail it to us at: Maybank Kim Eng Securities Pte Ltd Client Services Department 9 Temasek Boulevard 12-00 Suntec Tower Two Singapore 038989 Q24. How can I update my signature andor personal particulars (Name, NRIC, Nationality, PR Status etc) Updating of Signature Visit CDP or any Maybank Kim Eng Investor Centre or Customer Service Centre with your relevant supporting document(s) . or Complete CDPs Update of Signature Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Kim Eng or CDP: Notary Public officially registered with the countryrsquos governmental institution Advocates amp Solicitors (preferably with a branch in Singapore) Justice of Peace Commissioners for Oaths Updating of Personal Particulars Visit CDP or any Maybank Kim Eng Investor Centre or Customer Service Centre with your relevant supporting document(s) . or Complete CDPs Update of Particulars Form and attach your relevant supporting document(s). Get the form(s) and document(s) verified by any of the following CDP Authorised Representatives before mailing them to Maybank Kim Eng or CDP: Notary Public officially registered with the countryrsquos governmental institution Advocates amp Solicitors (preferably with a branch in Singapore) Justice of Peace Commissioners for Oaths Q25. How do I set my desired User-ID Step 2: Click the Personal Configurations icon. Step 3: Select Change User ID then key in your new User ID and current password. Step 4: Click Change. Q26. How do I activate trade alerts Step 2: Click the Personal Configurations icon. Step 3: Select Configure Alert and enter your mobile number andor e-mail address, depending on whether you wish to receive SMS andor e-mail alerts. Step 4: Click Save. Step 5: Click Send Test Alert. A test alert will be sent to your mobile phone andor e-mail address. Q27. How do I activate stock alerts Follow steps 1-5 from the section Activate Trade Alerts above. Step 6: Click Trade gt Stock Alerts Step 7: Select the market of your choice and key in your desired stock code or stock name. Step 8: Click Add. Step 9: Select your Alert Type and key in the Alert Value. Step 10: Click Configure Alert. Q28. How do I add trades to my portfolio view if the trades were not done through Maybank Kim Eng Step 2: Click the Portfolio tab Step 3: Click Manual Entry Step 4: Key in the details of your trade Step 5: Click Add Q29. How do I remove trades from my portfolio view Step 2: Click the Portfolio tab Step 3: Click Portfolio Management Step 4: Select the trade you wish to delete Step 5: Click Delete Monthly Investment Plan Q1. What is Monthly Investment Plan Monthly Investment Plan is a service that allows clients to buy their preferred counter on a pre-determined date on a monthly basis. Q2. When will my Monthly Investment Plan order be executed Orders submitted under the Monthly Investment Plan service are scheduled to be executed on the 8th of every month. If the 8th falls on a non-business day for Singapore, the purchase will be made on the first Business Day after the 8th of that calendar month for all markets. If the 8th falls on a non-business day for a foreign market, the purchase for the foreign listed security will be made on the first Business Day after the 8th of that calendar month for that foreign market. Q3. What securities can I buy under Monthly Investment Plan There are over 230 securities across 5 markets (Singapore, United States, Hong Kong, Malaysia and Thailand) eligible under the Monthly Investment Plan. Eligible securities are typically components of popular indices, exchange traded funds (ETFs) and Real Estate Investment Trusts (REITs). You may log in to KE Trade gt e-services gt Monthly Investment Plan gt List of Eligible Securities to view the full list of eligible securities. Q4. How much will it cost me to invest The minimum investment amount for Monthly Investment Plan is SGD100, capped at a maximum amount of SGD10,000. The brokerage fee for investment amounts less than SGD1,000 is 1 and 0.18 for investment amounts of SGD1,000 and above, minimum of SGD1 and SGD10 respectively. Q5. How do I open a Monthly Investment Plan trading account Monthly Investment Plan is a service that is offered to all KE Trade Prefunded Account holders. If you are an existing KE Trade Prefunded Account holder, simply log in to KE Trade, click on e-Services gt Monthly Investment Plan, and you will be able to submit your Monthly Investment Plan request. If you do not have a KE Trade Prefunded Account, you may contact your Trading Representative or approach any of our Customer Service counters to open a KE Trade Prefunded Account. Q6. Is it possible to invest using Monthly Investment Plan together with my child You may open a joint KE Trade Prefunded Account with persons 18 years of age and above. Shares bought under Monthly Investment Plan will be held in this account under both names. However, joint accounts cannot be opened with a person under 18 years of age. Q7. Are there any maintenance fees or charges for Monthly Investment Plan There are no additional maintenance fees or charges for Monthly Investment Plan. All relevant fees and charges applicable to KE Trade Prefunded Account will still apply. You may refer here for more details. Q8. When should I transfer my funds for Monthly Investment Plan You are to ensure that your trust account has sufficient funds for deduction, one business day before the purchase date (8th of every month). The deadline for funds transfer is dependent on the mode of funds transfer i. e. GIRO, internet banking fund transfer, cheque or cash deposit. For GIRO payment, transfer of funds to your KE Trade Prefunded account takes place on the first business day of the month. The amount transferred is based on your total subscriptions as at the day before the deduction of funds takes place. Q9. What happens if there are insufficient funds in my KE Trade Prefunded account If there are insufficient funds in your KE Trade Prefunded account one business day before the purchase date (8th of every month) at 11.59pm, your Monthly Investment Plan order(s) will be executed using the existing funds in your account. If you have less than SGD100 in your account, the order will not be executed at all. Assume your Monthly Investment Plan order is for SGD200 worth of stock. On the business day before the purchase date (8th of every month), if you only have SGD100 in your KE Trade Prefunded account, SGD100 will be used to purchase your Monthly Investment Plan stock. Q10. Is there a lock-in period What happens if I choose to terminate Monthly Investment Plan There is no lock-in period. You may withdraw from Monthly Investment Plan by submitting your request via KE Trade. Click on e-Services gt Monthly Investment Plan gt Withdraw MIP. As a KE Trade Prefunded Account holder, you may continue to hold the shares bought under Monthly Investment Plan service. You may also choose to sell your investments via KE Trade or by calling your Trading Representative. Q11. How would I know how many shares have been bought throughout my investment As a KE Trade Prefunded Account holder, you will be receiving contract notes for every transaction and monthly statements. You may also view your trust account balances and portfolio holdings by logging in to KE Trade. Q12. Where are my investments held As a KE Trade Prefunded Account holder, all your investments will be held in a segregated Maybank Kim Eng trading account under your own name. Your shareholdings will not be co-mingled with other clients. Q13. Why was the value of shares purchased less than the investment amount indicated The value of shares purchased will always differ slightly from the investment amount due to rounding of the quantity of shares, as well as the applicable brokerage fees and exchange charges. If the difference is substantial, there could be two possible reasons: your trust balance is less than your investment amount indicated, or there were not enough shares available for purchase. Q14. I have successfully submitted my request. Why was my chosen security not purchased There could be four possible reasons: your trust balance is less than SGD100 (which is the minimum investment amount), the share price of your chosen security is higher than your indicated investment amount, a trading halt occurred or there was a lack of odd lot sellers for that security. Q15. How will I be notified of my transaction amount and commission fees charged Contract notes will be generated and made available to you. Q16. Would I receive any interest on the excess fund in my account As a KE Trade Prefunded Account holder, you are entitled to interest on your excess funds in your trust account. For more details, please refer to General FAQs. Q17. Will I be entitled to corporate actions such as dividend payment, bonus issue, rights issue, etc As a KE Trade Prefunded Account holder, you are entitled to all corporate actions such as dividend payments, bonus issues and rights issues. If there is a dividend payment, and it requires the shareholder to elect if he wants the dividends to be paid in the elected currency, cash, or in shares, we will send a dividend election form via post. If there is no response, dividends will be paid in SGD cash. Cash dividends or shares will be credited to your KE Trade Prefunded account. For rights issues, we will likewise inform you via post and rights shares will be credited to your KE Trade Prefunded account. Bonus shares will also be credited to your KE Trade Prefunded account. Q1. What is Multi-Currency e-Pay Enhance your online trading advantage with KE Trades new payment service - Multi-Currency e-Pay, the first-of-its-kind in Singapore. Enjoy the convenience of trading and paying for SGD, HKD and USD denominated stocks through a single platform: KE Trade Online. Eliminate the need for foreign currency conversion when you link KE Trade to a Maybank account that holds the same currency that your stock is denominated in. In addition, get speedier payouts with no hidden costs or service charges to maximise your potential yield and make the most of trading opportunities. Q2. Why Choose Multi-Currency e-Pay One Efficient Platform With this convenient, seamless service on KE Trade Online, there is no need to log into a separate internet banking account to pay for stocks. In addition, sales proceeds will be credited to your designated Maybank accounts right on the due date, meaning faster access to funds. Eliminate the Need for Foreign Currency Conversion Your KE Trade Online account will be linked to a Maybank account which holds the currency that your stock is denominated in. It allows you to tap directly on the account when you pay and hereby eliminates the need for foreign currency conversion which may impact your yield. No Hidden Costs or Service Charges Unlike other modes of foreign currency payment like Telegraphic Transfers (TT) or foreign currency cheque issuances where a service charge is typically imposed, there are no service charges imposed when you make payment via Multi-Currency e-Pay. Preferential Interest Rates Enjoy preferential interest rates and fee waivers for your Maybank SGD, HKD and USD banking accounts. Click here for more details. Option to Set a Backup Account Multi-Currency e-Pay allows you to set a secondary account as a backup to your primary account for deduction of share payments, should the primary account have insufficient funds. This will prevent force selling of shares due to non-payment. Q3. Are there any charges for using Multi-Currency e-Pay There are no charges for using Multi-Currency e-Pay, except for Maybank Kim Engs share trading fees and Maybank account maintenance fees, if any. Q4. How Do I Make Payment Using Multi-Currency e-Pay Step 1: Log into KE Trade Online and click on e-Servicesgt e-Formsgt Multi-Currency e-Pay Step 2: Select the contracts you wish to make payment for Step 3: Verify the status on the due date Q5. When will sales proceeds, contra gains and dividends be credited to my account Sales proceeds will be credited to your bank account on the due date. Contra gains will be paid 1 day after contra date. Dividend crediting takes up to 5 working days. For sales proceeds and contra gains, crediting will only take place if the Multi-Currency e-Pay linkage is in the same currency as the settlement currency. For dividends, crediting will only take place if the Multi-Currency e-Pay linkage is in the same currency as the traded currency of the stock. Dividends crediting is only applicable for shares custodised with Maybank Kim Eng. For Individuals with KE Trade and Maybank Accounts Simply link your KE Trade and Maybank accounts Download the Multi-Currency e-Pay application form. complete sections A, B and D, and mail it to the following address: Maybank Kim Eng Securities Pte Ltd Attention: Client Services 9 Temasek Boulevard 39-00 Suntec Tower Two Singapore 038989 The application process will take approximately 12 working days. For Individuals with a KE Trade Account Only Sign up for a Maybank account and link it to your KE Trade account either in person or by mail. In Person Visit any of our Customer Service Centres or our Investor Centres with the following supporting documents: HKD Foreign Currency Current Account Q9. When I open and link a new Maybank account for the purpose of Multi-Currency e-Pay, do I need to place a deposit There is no need to place a deposit when you submit the application form. Upon receiving the account opening notification letter, please deposit at least the initial minimum deposit amount required within a month of the account opening date. If you did not receive the account opening notification letter, you may check the account-opening status via: Your Maybank Online or Mobile Banking (maybank2u. sg ) Maybanks Contact Centre at 1800-MAYBANK (1800-629 2265)(65) 6533 5229 (Overseas) Q10. I already have a Maybank account. How do I apply for Multi-Currency e-Pay You can apply to link any Maybank account denominated in SGD, USD or HKD for the purpose of Multi-Currency e-Pay. If you are not the Maybank account holder, you will need the signatures of the authorised signatories of the Maybank account(s). To apply to link a Maybank account(s) and set up Multi-Currency e-Pay, please follow the steps in question 3 . Q11. What are the account privileges that I will enjoy when I open a new Maybank account for the purpose of Multi-Currency e-Pay Enjoy preferential interest rates and fee waivers for your SGD, HKD and USD banking accounts. Click here for more details. Q12. How long does it take to process my application Upon receiving your application form and supporting documents, it will take approximately 12 working days to process your application. Q13. How do I check on my application status You may check on your application status by: Checking KE Trade Online Contacting Maybank Kim Engrsquos Helpdesk on (65) 6432 1888 or at helpdeskmaybank-ke. sg Contacting Maybanks Contact Centre at 1800-MAYBANK (1800-629 2265)(65) 6533 5229 (Overseas) Q14. How do I check whether the share payment has been successfully debited or credited into my Maybank account(s) You may check by: Visiting KE Trade Online Contacting Maybank Kim Engrsquos Helpdesk on (65) 6432 1888 or at helpdeskmaybank-ke. sg Contacting Maybanks Contact Centre at 1800-MAYBANK (1800-629 2265)(65) 6533 5229 (Overseas) Visiting Maybank Online Banking or Mobile Banking (maybank2u. sg ) Q15. Will I be notified when there has been unsuccessful debiting from my Maybank account for share payment via Multi-Currency e-Pay Maybank Kim Eng will inform you of any unsuccessful payment via phone call. Q16. After I start using Multi-Currency e-Pay, how do I link additional or delink existing Maybank account(s) for the purpose of Multi-Currency e-Pay To add Maybank account(s) or delink existing account(s) from Multi-Currency e-Pay, approach your nearest Maybank Kim Eng Customer Service Centre or Investor Centre for assistance. Q1. What is the Rewards programme about Maybank Kim Eng Rewards Programme (ldquoRewards Programmerdquo) is a loyalty programme that lets you earn points to redeem a range of items from our catalogue. Q2. Who is eligible for the Rewards programme All KE Trade, KE Trade Prefunded and Margin clients are eligible for the Rewards Programme. Q3. How do I earnaccumulate points For every SGD25 of commission payable for your online andor mobile trades, you will earn 1 Rewards Point. Please note that from 1 June 2016, you will receive 1 point for every SGD5 of commission paid on your online and mobile trades instead of 1 point for every SGD25 of commission on these trades so that you can accumulate more points, fast. We will also multiply your existing Rewards Points and the Rewards Points needed for each item by 5. Rewards Points will be awarded on a contract level daily, and rounded down to the nearest Rewards Point. Q4. Will my points expire Yes. Points accumulated in a single calendar year will expire 3 months (31 March) after the end of the calendar year (31 December), i. e. your points accumulated in this calendar year will expire on 31 March of the next calendar year. Q5. How are points awarded to clients with multiple trading accounts Points will be awarded based on a clients unique KE Trade User ID. Points earned from multiple trading accounts under the same KE Trade User ID will be amalgamated. Q6. How do I redeem an item Simply click on the itemrsquos ldquoRedeemrdquo, ldquoConfirmrdquo or ldquoAdd to Cartrdquo button and go to ldquoItems in Cartrdquo to confirm your redemption. Q7. What are TREATS vouchers Rewards Points can be used to redeem TREATS vouchers. These vouchers are accepted at a wide range of merchants island-wide, including malls, major departmental stores as well as dining and retail outlets. They include EpiCentre, Robinsons, TANGS, Best Denki, Courts, GNC, Long Beach Seafood, TungLok, Swensenrsquos and more. Q8. I have redeemed a Rewards item from the Home, Health amp Lifestyle category. When must I collect the item by The Rewards items you have redeemed must be collected within 3 months. Assuming you redeem Sony Headphones on 1 Jun, you must collect the item by 30 Aug. Q9. I have redeemed a Rewards item from the Leisure amp Entertainment category. When must I collect the item by The Rewards items you have redeemed must be collected within 3 months. Assuming you redeem two Shaw Theatres movie tickets on 1 Jun, you must collect the tickets by 30 Aug. Q10. I have redeemed a shopping or dining voucher from the Vouchers category. When must I collect the item by The vouchers you have redeemed must be collected within 3 months. Assuming you redeem two SGD50 AsiaMalls Gift Vouchers on 1 Jun, you must collect the vouchers by 30 Aug. If you have redeemed a TREATS voucher, they have to be used within 6 months. Assuming you redeemed the voucher on 1 Jun, you will have to use the voucher by 31 Dec. Q11. What are trade rebates They are rebates denominated in SGD10 and SGD20 that can be used in relation to commissions. From 1 June 2016, trade rebates can be used on KE Trade, KE Trade Prefunded and KE Trade Margin trades. Q12. How do trade rebates work If you redeem trade rebates, they will be reflected under ldquoRedemption Statusrdquo gt ldquoRedemption Historyrdquo as being ldquoApprovedrdquo. The rebate will then be applied to your next eligible online or mobile trade. The following illustrations show how trade rebates work: Illustration 1: Assume you redeem one SGD20 trade rebate on the Rewards portal on Day 1. On Day 2, you execute a Margin trade and are charged a commission of SGD25. On T3, you make payment for your Margin trade via EPS. During the next calendar month, your rebate will be processed and by the end of the month, SGD20 will be credited to your Margin account. Illustration 2: Assume you redeem two SGD10 trade rebates on the Rewards portal on Day 1. On Day 2, you execute a trade from your KE Trade Prefunded account and are charged a commission of SGD18. On T3, the payment for this trade is deducted from your KE Trade Prefunded account. During the next calendar month, your SGD10 rebate will be applied and by the end of the month, SGD10 will be credited to your KE Trade Prefunded account. Q13. How long are my trade rebates valid for Each trade rebate is valid for 3 months from the date of redemption. That means that you need to execute your next online or mobile trade within this 3-month period for the trade rebate to be applied. Assuming you redeem an SGD20 trade rebate on 1 Jun, you need to execute a trade generating at least SGD20 commission by 1 Sep for the trade rebate to be applied. Q14. Where can I see the expiry date of my trade rebates Go to the Rewards portal and click ldquoRedemption Statusrdquo. Click on the ldquoDetailsrdquo button next to the ldquoTrade Rebate Available Balancerdquo. The expiry date of each redeemed trade rebate is stated in the ldquoExpiry Daterdquo column. Q15. How do I find out which contracts my trade rebates will be used in relation to Under ldquoRedemption Statusrdquo, click on the ldquoDetailsrdquo button next to the ldquoTrade Rebate Available Balancerdquo. The details of the contracts can be read off from the columns ldquoAccount Nordquo, ldquoContract Nordquo, ldquoContract Daterdquo and ldquoBrokerage Amount (S)rdquo. If your trade rebates have been processed, it will be reflected as ldquoUtilizedrdquo under the ldquoRemarksrdquo column. Q16. How do I check if I have sufficient available balance for the SMS Alerts andor Forced Order Keys rewards Click on ldquoRedemption Statusrdquo for a snapshot of your available balance for SMS Alerts and Forced Order Keys. Q17. How does auto redemption work The auto redemption feature allows you to redeem selected Rewards items automatically, based on a preset criteria. Auto redemption will be triggered once the preset criteria is met. For example, if the ldquoMinimum Balancerdquo value is set at 10, then the auto redemption will be triggered when the available balance equals to or falls below the ldquoMinimum Balancerdquo value. The ldquoRedeemrdquo value determines the quantity to be automatically redeemed when the available balance falls below the ldquoMinimum Balancerdquo value. Trade Rebate Example: Assume you set the ldquoMinimum Balancerdquo value for SGD20 Trade Rebate to 2 and the ldquoRedeemrdquo value to 2. When the available balance for SGD20 Trade Rebates equals to 2 on Day 1, another 2 SGD20 Trade Rebates will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with SGD80 worth of trade rebates. Market Depth Example: Assume you set ldquoMinimum Balancerdquo value for Market Depth to 3 months and ldquoRedeemrdquo value to 1 month. When Market Depths expiry falls to less than 3 months on Day 1, 1 more month of Market Depth will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with Market Depth expiring 4 months later. SMS Alert Example: Assume you set the ldquoMinimum Balancerdquo value for SMS Alerts to 10 SMSes and the ldquoRedeemrdquo value to 10 SMSes. When the available balance for SMS Alerts falls to 9 SMSes on Day 1, another 10 SMS Alerts will be automatically redeemed for you at the end of Day 1, and you will begin Day 2 with 19 SMS Alerts. Please take note that all auto redemptions are dependent on your available balance of Rewards Points. Rewards Points will be deducted from your account for every successful auto redemption. Insufficient points in your account will result in an unsuccessful auto redemption for the item. Q18. How do I set up auto redemption Simply click on ldquoAuto Redemptionrdquo located on the top menu bar of the Rewards portal and set your preferences. Please refer to Q17 for more details. Q1. Are orders sent through KE Trade safe Maybank Kim Eng will issue you with your User ID and password separately via postal mail. All orders placed andor transactions done are secured and encrypted using Verisign 128-bits Secure Socket Layer (SSL) encryption. Our KE Trade platform is further protected by Firewalls to prevent non-authorised persons from hacking into the system. Q2. Will I be receiving two sets of User IDs and passwords for my KE Trade Internet account and Margin account You will be given only one User ID and password when you apply for KE Trades Share and Margin accounts. You will be able to use your User ID and password to operate both your Internet Cash and Margin accounts. You can select the CashMargin account in the Trading Account drop-down bar upon logging into KE Trade. Q3. How do I change my User ID To change your User ID, complete the following steps: Select Personal Configuration (at the right hand side of the screen) after you have logged into our website Select Change User ID Enter your new User ID and confirm the new User ID (Note: Your new User ID must be between 5 to 25 characters) Click on the word Change thereafter. A message will appear to confirm that the User ID has been successfully changed Q4. How do I change my password To change your password, complete the following steps: Select Personal Configuration (at the right hand side of the screen) after you have logged into our website Select Change User ID Enter your current password, your new password, then confirm the new password (Note: Your new password has to be of 6 to 12 characters (alphanumeric, case-sensitive) with no spacepunctuation marks) Click on the word Change thereafter. A message will appear to confirm that the password has been successfully changed For security reasons, it is advisable to: Change your password on a regular basis Create a good and strong password (case-sensitive, combination of alphabets and numerals) Note: your password should be known only to yourself and should not be shared or disclosed to others. Q5. I have forgotten my User ID andor password. What should I do If you have forgotten your password, please click here and your password will be e-mailed to you. This is only applicable if you have a Singapore registered mobile number and valid e-mail address in our records. Otherwise, please complete this form and send it to helpdeskmaybank-ke. sg. Upon successful verification of your signature, we will send the new password by post to your mailing address in our records. For assistance on your User ID, please contact Customer Services at helpdeskmaybank-ke. sg or (65) 6432 1888. Q6. What is Two-Factor Authentication (2FA) Two-Factor Authentication (2FA) is the verification of a users online identity. The current practice used by financial institutions in Singapore is the provision of a unique One-Time Password (OTP) to their clients. This is also practiced by Maybank Kim Eng. When a client wishes to access one of our online services, the client is required to enter an additional unique OTP, which is generated on demand through a hardware token device. Q7. What is the purpose of 2FA The key objectives of 2FA are to enhance the overall security of the client authentication process and to protect the integrity of client account data and transaction details. In doing so, client confidence in online trading systems will be boosted. Furthermore, 2FA is a useful tool against cyber attacks targeted at financial institutions and their clients. Q8. Is 2FA compulsory for trading through Maybank Kim Eng At this point in time, 2FA is not compulsory for trading through us. However, we strongly believe that 2FA provides better security for clients and we encourage clients to use 2FA to enjoy an enhanced level of security during online trading. Q9. Can I choose not to use 2FA Yes, at this point in time, 2FA is optional and not compulsory for our clients. We will update clients should 2FA become mandatory in future. Q10. When do I need to use the One-Time Password (OTP) You will be prompted for the OTP only upon login. There is no 2FA OTP required for performing online transactions at this moment. Q11. What is the OneKey device The OneKey device is the name of the 2FA security device from Assurity Trusted Solutions Pte Ltd (ldquoAssurityrdquo). It is a wholly-owned subsidiary of the Infocomm Development Authority of Singapore (IDA). Assurity was set up as an Authentication Operator to facilitate the National Authentication Framework (NAF). It provides 2FA services to Online Service Providers (SPs) in the financial, government and healthcare sectors. We have chosen to use the OneKey device and authentication services provided by Assurity. We are one of their NAF enabled Online Service Providers (SPs). Q12. Who would require the OneKey device KE Trade Online clients who have individual accounts and are Singapore Citizens or Permanent Residents would require the OneKey device with effect from November 2012. Q13. Is 2FA applicable if I log in via KE Trade Mobile Currently, 2FA is only applicable when you access the KE Trade Online platform. It is not applicable for log in via KE Trade Mobile yet. Q14. How do I obtain the OneKey device If you are an individual account holder and a Singapore Citizen or Permanent Resident, you can obtain the OneKey device by registering for the device. Please refer to Q16. Joint account holders, Corporate account holders and foreigners with individual accounts may request for the OneKey device by calling Customer Services at (65) 6432 1888 . Q15. Do I have to pay for the OneKey device The first OneKey device is issued free to all Singapore Citizens and Permanent Residents. Q16. How do I register for the OneKey device When you log in to your KE Trade account, the 2FA menu screen will be displayed. Click on the ldquoRegisterrdquo button and you will be directed to Assurityrsquos website for the registration process. Have your NRIC on hand and follow the on-screen instructions to complete the registration. Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days. Alternatively, you may register for the OneKey directly from Assurity. Online Please visit portal. assurity. sg and click on ldquoRegister for OneKeyrdquo. Have your NRIC on hand and follow the on-screen instructions to complete the registration. Upon successful registration, you should receive your OneKey device within three working days and your pin-mailer password within five working days. In person Register personally at the OneKey Customer Care Centre by presenting your NRIC. Address: 10 Anson Road 06-19 International Plaza Singapore 079903 Operating Hours: Mon - Fri: 8.00am - 6.00pm Sat: 8.00am - 2.00pm Closed on Sundays and Public Holidays. Q17. I am not able to register successfully for the OneKey device. What could be the possible reasons If the local address you input differs from that on your NRIC, your registration will not be successful. You will then be required to head down personally to the OneKey Customer Care Centre to register for and collect your device. Do note that delivery of the OneKey device is only available within Singapore. If your online registration is rejected for any other reasons, you will be required to head down to the OneKey Customer Care Centre as well. Q18. I did not receive my OneKey device after 3 working days following successful registration. What should I do Please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to report the non-delivery so that arrangements can be made for you to receive a replacement device. Q19. I have received the OneKey device and the pin-mailer password. How do I activate the device Together with your OneKey device and the activation password found in your pin-mailer, log into your KE Trade account. Click on the ldquoActivaterdquo button on the 2FA menu screen and you will be directed to Assurityrsquos website for the activation process. Alternatively, you can visit onekey. sg. Follow the on-screen instructions to complete the registration. Q20. Where can I find my OneKey devices serial number This 10-digit serial number starting with VA-26-4xxxxxx-x can be found at the bottom left hand corner at the back of your OneKey security device. Q21. How do I obtain the OTP Press the OTP button on your OneKey to get your One-Time Password (OTP). Q22. I obtained the OneKey device directly from the OneKey Customer Care Centre. How do I activate the device If you collected your OneKey at the Customer Care Centre, your activation password would have been issued to you at the same time. You can activate your OneKey at any of the Self Activation Counters available at the Customer Care Centre or activate it later by following the steps detailed in Q19. Q23. I have activated the OneKey device, what do I do next You should proceed to link your OneKey device to your KE Trade account by following the steps detailed in Q26. Q24. Can I defer activating my OneKey device Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you choose to activate your device after the expiry date, you will need to call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password. Q25. I forgot to activate my OneKey immediately after I received the pin-mailer password. What should I do Your activation password sent in the pin-mailer is valid for only 90 days from the date the pin-mailer was sent out. If you missed the validity period, please call the OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) to request for a new activation password. Q26. How do I link OneKey to my KE Trade account Log into your KE Trade account and click on the ldquoLinkrdquo button on the 2FA menu screen. Have your OneKey device and the NAF Username which you created when you activated your OneKey on hand. Follow the on-screen instructions to complete the link. Q27. I am opening a new KE Trade individual account and my OneKey is linked to my existing KE Trade account. Do I have to link my OneKey to the new account as well If you are using the same User ID to log into KE Trade, there is no need to link your current OneKey to your new account. Q28. I received a OneKey device from another Service Provider. Can I use that OneKey device and link it to my KE Trade account Yes. You may do so by following the steps detailed in Q26. Q29. Using the same OneKey device that is already linked to my individual trading account, can I link it to my joint trading account No. There will be separate registration for joint account holders. Currently, 2FA is only applicable to individual accounts whose holders are Singapore Citizens or Permanent Residents. Q30. I obtained a new OneKey device. How do I link this new device to my KE Trade account Log into your KE Trade account. Please follow the Note at the bottom of the 2FA Login Screen which says ldquoIf you would like to change the current OneKey device that is linked to your KE Trade account, please click here. rdquo You will be re-directed to a 2FA Device Update Screen. Have your OneKey device and the NAF Username which you created when you activated your OneKey on hand. Follow the on-screen instructions to complete the linkage. Q31. When is the OneKey device required Whenever you log into your KE Trade account, you will be prompted for the OTP from the OneKey device. This is applicable once you have linked your OneKey device to your KE Trade account. Q32. I do not have my OneKey device with me. Can I use my friendrsquos device to input the OTP No. You can only use the OneKey device that is uniquely registered to your NRIC and linked to your KE Trade account to generate the OTP. Q33. I received a OneKey device from another Service Provider. Can I use the other OneKey device to obtain the OTP Yes. This can be done by linking that OneKey device to your KE Trade account. Once linked, you can generate the OTP from that device. Do note that you can only link one device at one time to your KE Trade account. Q34. What should I do if my OneKey device is damaged or lost Please contact the OneKey Customer Care Centre Help Desk at (65) 65663539 or log into your OneKey account to suspend your device using your SMS OTP (One Time Password) and to get a replacement device from Assurity. To suspend means to block the use of your token for a certain period of time. You will then be able to re-activate your device for use in the future. Q35. I travel frequently, will I be able to use the OneKey device abroad Yes. Q36. I left my OneKey at home. What should I do if I wish to access KE Trade You will require your physical OneKey device to log in to your account. Q37. What should I do when I keep getting error messages about failed OTP login Please call OneKey Customer Care Hotline at (65) 65663539 (OKONEKEY) for assistance. Q38. Why are there so many buttons on the OneKey device, when I only need to use one The remaining buttons allow us to progressively offer you new and improved features for more secure online trading. These additional features will be offered in future in phases. Q39. Can I have more than one OneKey device Yes. You may purchase additional OneKey devices from OneKey Customer Care Centre. Do note that you can only link one device at one time to your KE Trade account. Q1. When must I pay for the shares that I have bought Payment for all trades must be made by the due date, i. e. T3 and payment must reach Maybank Kim Eng Securities Pte Ltds cashier by 6.00 pm on the due date at the latest. Please make your cheques payable to: Maybank Kim Eng Securities Pte Ltd. For Electronic Payment for Shares (EPS) payments for SGX trades, payment must be initiated on T2 at the latest. Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on T4. Notes: T refers to Trade Date, i. e. date when the trade was done. T3 market days refers to 3 market days after trade date, e. g. if a trade is done on a Monday, T3 market days will fall on Thursday. Q2. When must I pay for the foreign shares that I have bought in foreign markets Payment for all trades must be made by the due date and payment must reach Maybank Kim Eng Securities Pte Ltds cashier by 6pm on due date at the latest. Please make your cheques payable to: Maybank Kim Eng Securities Pte Ltd. For Electronic Payment for Shares (EPS) payments for foreign trades that are settled in SGD, it must be initiated 1 market day before the due date at the latest. Where there is a failure to make payment on the due date as specified, the outstanding purchases will be force-sold by us on the next market day. The due date for foreign trades on the respective foreign markets via KE Trade is stipulated below: Note: T refers to Trade Date, i. e. date when the trade was done. T3 market days refers to 3 market days after trade date, e. g. if a trade is done on a Monday, T3 market days will fall on Thursday. Q3. When will I receive my payment when I sell my shares All sales proceeds will be paid to you 1 market day after the due date. Q4. When will I receive my payment when I sell my foreign shares Settlement for both buy and sell trades of counters done through KE Trade is the same as normal trades done through Trading Representatives. All sales proceeds will be paid to you 1 market day after the due date. However, the due date of foreign trades will depend on the settlement period as stipulated by the respective markets. Q5. How do I trade using my CPF funds or SRS Account You are required to open a CPF Investment Account with any of the following CPF Agent Banks: DBS Bank Ltd (DBS) Oversea-Chinese Banking Corporation (OCBC Bank) United Overseas Bank Limited (UOB) To commence trading with your CPF funds, email your CPF Investment Account number to helpdeskmaybank-ke. sg or call your Trading Representative. SRS You are required to open a Supplementary Retirement Scheme (SRS) Account with any of the following SRS Agent Banks: DBS Bank Ltd (DBS) Oversea-Chinese Banking Corporation (OCBC Bank) United Overseas Bank Limited (UOB) To commence trading using funds in your SRS Account, email your SRS Account number to helpdeskmaybank-ke. sg or call your Trading Representative. Q6. What happens if my CPF funds are insufficient Once you do not have sufficient funds in your CPF Investment Account, your trade may be partially (depending on how much funds are available for investments) or fully revoked and will be treated as a cash trade. You are required to check with the CPF Board directly on the amount of CPF funds available. Q7. What currency do I settle in if I buy non-SGD denominated stocks from SGX An option of settlement currency is available for your selection. By default, settlement of non-Singapore currency denominated stocks will be in the traded currency, i. e. if the stock is quoted in USD, settlement will be in USD. However, if you wish to settle in SGD after the trade is done, please contact your Trading Representative to book an exchange rate for conversion and settlement in SGD. Q8. To whom do I make payments and cheque payable to Please make your payments andor cheques payable to: Maybank Kim Eng Securities Pte Ltd. Q9. What are the modes of payment to settle my trades for local and foreign markets A. Electronic Payment for Shares (EPS) With EPS, you can pay via ATMs or Internet Banking. All sale proceeds will be directly credited into your bank account. Please note that funds transferred before 8pm will be credited into your account on the next working day. To apply for this service, you may download the following application form. Alternatively, you may visit our Customer Service Centres or Investor Centres. B. Internet Banking You can pay via Internet Banking through the following banks: Maybank Singapore DBS (DBS Bank) HSBC (Hong Kong and Shanghai Banking Corporation) OCBC Bank (Overseas-Chinese Banking Corporation) SCB (Standard Chartered Bank) UOB (United Overseas Bank) Payment via Maybank Singapore Internet Banking Before making a payment using Maybank Internet Banking, you will need to set up Maybank Kim Eng Securities Pte Ltd as a new Payee Account for Share Payment: i) Select the Payment tab, followed by Share Payment ii) Under Share Payment, set up the new Payee Account by selecting Update Payee Account List Please ensure that you include your 7-digit trading account number (e. g. 0123456). After the Payee Account is set up successfully, you can proceed to make a payment in a lump sum or according to your contract amount. Payment via Internet Banking (All banks listed above except Maybank) When making a Bill Payment, you will need to identify yourself with a Bill RefConsumer Reference. This has eight characters, beginning with the code of your Trading Representative (e. g. AZ), followed by your six (6)-digit Margin account number (e. g. 123456). In this example, your Bill RefConsumer Reference will be AZ123456. Please note that funds transferred before 8 pm will reach Maybank Kim Eng the next working day. C. Fast And Secure Transfers - FAST You can pay via FAST using Internet Banking through the following participating banks: bull ANZ Bank bull CIMB Bank bull Citibank bull DBS Bank bull Deutsche Bank bull Far Eastern Bank bull HSBC bull Maybank bull OCBC Bank bull RHB Bank bull Royal Bank of Scotland bull Standard Chartered Bank bull Sumitomo Mitsui Banking Corporation bull United Overseas Bank When making a FAST Payment, please use the following information: Recipientrsquos name. Maybank Kim Eng Securities Pte Ltd Recipientrsquos bank account. 040-110-232-02 ( Maybank, Singapore ) Description Reference Comments. Please input your six (6)-digit trading account number, eg. 123456 Note. Funds transferred before 8pm will reach Maybank Kim Eng on the next working day. D. Internal funds transfer You may request for funds to be transferred between trading accounts. Please contact your Trading Representative for more information E. Multi-Currency e-Pay Enhance your online trading advantage with KE Trades new payment service - Multi-Currency e-Pay, the first-of-its-kind in Singapore Enjoy the convenience of trading and paying for SGD, HKD and USD denominated stocks through a single platform - KE Trade Online. Eliminate the need for foreign currency conversion when you link KE Trade to a Maybank account that holds the same currency your stock is denominated in. Furthermore, get speedier payouts with no hidden costs or service charges to maximize your potential yield and make the most of trading opportunities. With this convenient and seamless service on KE Trade Online, there will no longer be a need to log into a separate internet banking account to pay for stocks. Additionally, sales proceeds will be credited to your designated Maybank accounts right on due date, which translates to quicker access to funds. Eliminate the Need for Foreign Currency Conversion Your KE Trade Online account will be linked to a Maybank account which holds the currency that your stock is denominated in. This allows you to tap directly on the account when you pay and hereby eliminates the need for foreign currency conversion which may impact your yield. No Hidden Costs or Service Charges Unlike other modes of foreign currency payment like Telegraphic Transfers (TT) or foreign currency cheque issuances where a service charge is typically imposed, there are no service charges imposed when you make payment via Multi-Currency e-Pay. Preferential Interest Rates Enjoy preferential interest rates and fee waivers for your Maybank SGD, HKD and USD banking accounts. Click here for more details. Option to Set a Backup Account Multi-Currency e-Pay allows you to set a secondary account as a backup to your primary account for the deduction of share payments, should your primary account have insufficient funds. This will thus prevent the force selling of shares due to non-payment. Click here to sign up for Multi-Currency e-Pay now. All cheques should be crossed and made payable to Maybank Kim Eng Securities Pte Ltd. Please state your trading account number, contractcontra statement number, name and your contact numbers on the back of the cheque. For cash payments, please visit any of our Customer Service Centres. H. Telegraphic Transfer (TT) Please state your trading account number and name on your TT form. GIRO is a direct debit and credit facility available to all DBSPOSB, OCBC and UOB bank account holders. It is the most convenient way to settle your trades. With Giro, the payment will be directly debited from or credited to your designated bank account when you trade and settle your trades in Singapore dollars. To apply for this service, email us at helpdeskmaybank-ke. sg. Alternatively, you may visit any of our Customer Service Centres or our Investor Centres. J. Maybank ATMs and Cash Deposit Machines Maybank Savings Current Account Holders can now pay for their share purchases via Maybank ATMs and Cash Deposit Machine. Q10. How do I deposit funds to my KE Trade Prefunded account You can deposit funds via methods 1 (Electronic Payment for Shares - EPS), 2 (Internet Banking), 3 ( Fast And Secure Transfers - FAST). 6 (Cheque) and 7 (Cash) mentioned in Q9 above. Please refer to Q9 for more details on each of the methods. Q11. How can I withdraw funds from my trading account(s) Please contact your Trading Representative to assist you with withdrawing of funds. Q12. If I place two buy or sell orders for the same counter on the same trade date, will these two orders be amalgamated into one contract The two buy orders or sell orders for the same counter placed on the same trade date will be automatically amalgamated. However, you will have to provide your Trading Representative with instructions for amalgamation if there are differences between the two orders. These differences are as follow: Only one order is an odd lot. For example, first buy order for Creative50 is placed for 1 lot (or 1,000 shares), but the second buy order for Creative50 is placed for 25 shares. Only one order is a contra trade while the other is an outright purchase. The settlement currency for both orders differs. Your amalgamation instructions must reach your Trading Representative by 5pm on T1 market day. Please note that if both orders are CPF trades, instructions to the Trading Representative for amalgamation has to be given on the same trade date. No amalgamation can be made if one order is a cash trade while the other is a CPF trade. Q13. How will contra be performed As a general rule, contra will be performed automatically on a first-in-first-out basis if there is a corresponding sell contract to match against an outstanding buy contract of the same counter (not applicable to CPFSRS transactions). If you do not wish to contra your trade(s) on a first-in-first-out basis, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest. For trades settled in SGD, USD, HKD and AUD, contra will be allowed up to due (lsquoDrsquo) date. For Bursa Malaysia trades, contra in MYR will be allowed till due (lsquoDrsquo) date for buy proceeds up to MYR500,000 on a per counter basis. For amounts above MYR500,000, only intra-day contra will be allowed. All contra profitslosses will, by default, be converted to SGD. If you do not wish for the contra profitslosses to be converted to SGD, kindly inform your Trading Representative by the end of the trading day of the sell trade(s) at the latest or inform your Trading Representative to submit a standing instruction on your behalf. Any contra losses due for settlement in foreign currencies will be converted to SGD after 7 market days to minimise any foreign currency exposure. Q14. Can I settle Thailand trades in Baht Thai Baht settlement is only applicable for non-Thai residents. The bank account must be a Non Resident Baht Account for Securities (NRBS) account before the transfer can take place. Q15. Who can apply for Multi-Currency ePay Anyone with a Maybank Kim Eng trading account and a relevant Maybank account can apply for Multi-Currency e-Pay. Q16. Can I apply for Multi-Currency ePay if I do not have a Maybank account This service is exclusively to Maybank account holders. If you do not have a Maybank account, you may visit our Investor Centres with the necessary supporting documents to open your Maybank account(s) (in SGD, USD, or HKD) and set up Multi-Currency e-Pay. Alternatively, you may download the application form and submit it to: Maybank Kim Eng Securities Pte Ltd Client Services Department 9 Temasek Boulevard 12-00 Suntec Tower Two Singapore 038989 Q17. Can I apply for Multi-Currency ePay if I have an existing EPS or GIRO arrangement Yes. EPSGIRO arrangements will be terminated during the application process. Q16. What is NYSE Arca NYSE Arca is a securities exchange which offers both stocks and options for trading. Most of the ETFs listed in the US markets are listed on NYSE Arca. NYSE Arca continues to hold the leading position in Exchange Traded Products listing and exchange trading. Q17. Do I need to pass the qualifications assessment for Specified Investment Product (SIP) if I want to trade on NYSE Arca Yes. ETFs are classified as Specified Investment Products (SIPs) and clients are required to pass the qualifications assessment before trading ETFs. In addition, clients need to complete the W8-BEN Form before trading in the US markets. Q18. Can I buy a dual-listed stock on NYSE Arca when it is also available on the other primary exchanges, i. e. NASDAQ and NYSE To prevent short-selling, clients will not be able to trade dual-listed stocks on NYSE Arca. Clients have to place orders for these dual-listed stocks on the primary exchanges, i. e. NASDAQ or NYSE. Q19. Can I trade on NYSE Arca via KE Trade Mobile Yes. Trading on NYSE Arca is available across our full suite of mobile applications. Q20. Why am I seeing empty rows in NYSE Arca Top Volume, Gainers and Losers Unlike other exchanges, NYSE Arcas Top Volume, Gainers and Losers will only display 10 counters. The empty rows may indicate dual-listed stocks which are also listed on other primary exchanges, i. e. NASDAQ and NYSE. Clients have to place orders for these dual-listed stocks on their primary exchanges. Q1. Is there a limit on the quantity or value of shares that I can buysell A global trading limit (for trades done through your Trading Representative and KE Trade) is set based on information furnished in your account opening form. The daily trading limit on KE Trade is a subset of the global trading limit. Once you have reached this limit on a particular day, you will not be able to trade via KE Trade. However, you may continue to trade through your Trading Representative if your total outstanding transactions does not exceed the global trading limit. On the next market day, you may resume trading on KE Trade at the same daily limit, assuming you have not exceeded your global trading limit. Q2. How will I know the status of my orders We will send you an e-mail immediately once your order has been executed. Alternatively, you may check the status of all your trades through the Orders pagelet. The system will show you one or more of the following statuses of your order(s): Q3. Can I amend or withdraw my orders Once you have confirmed your order, it will be received by KE Trade and will be put in the queue. To amend or withdraw your order, go to your Orders pagelet: Right click on the counter on your Order pagelet that you wish to amend or withdraw then choose the function Amend or Withdraw. Please include the Partially Filled quantity (if any) in the New Quantity value when amending orders for HKEx, Bursa, NYSE and NASDAQ exchanges. Q4. How will order amendment affect the order queue priority for SGX and HKEX Amendment of order price and quantity are available for SGX and HKEX. Please note that order queue priority will be lost if there is an increase in the order quantity or an increasedecrease in the order price. Order priority will be maintained if there is a decrease in order quantity. The revised order price will be subject to the price spread validation check by HKEX and SGX. Q5. Can I contra my trades As a general rule, contra will be performed automatically on a first-in-first-out basis if there is a corresponding sell contract to match against an outstanding buy contract of the same counter (not applicable to CPFSRS transactions). For trades settled in SGD, USD, HKD and AUD, contra will be allowed up to due date (D). Any contra losses due for settlement in foreign currencies will be converted to SGD after 7 market days to minimise any foreign currency exposure. For Bursa Malaysia trades: Contra in MYR will be allowed till D for buy proceeds up to MYR500,000 on a per counter basis. For amounts above MYR500,000, only intra-day contra will be allowed. If you do not wish to contra your trade(s) on a first-in-first-out basis, kindly inform your Trading Representative latest by the end of the trading day of the sell trade(s). Q6. Am I allowed to do short-selling Please note that we DO NOT permit short selling without the ability to make delivery for all markets. You will be responsible for all losses, damages, costs, charges andor expenses arising as a result. Should you desire to short sell a counter, you may use our Securities Borrowing amp Lending (SBL) facility which would allow you to borrow securities to short sell, subject to our Securities Borrowing amp Lending terms and conditions. Please visit Securities Borrowing amp Lending for more information. Q7. What should I do if I made an error resulting in a short sell position For any error made, you are required to cover the short positions within the trade date (T). Q8. What happens if I am unable to cover my short sell position within trade date (T) Any failure to cover the short positions on the trade date would result in a buying-in instituted by the SGX on the due date (T3 at 3:00pm and T3 at 11:00am for eve of public holidays). Please note that the following additional cost will be borne by you for buying-in: Buying-in processing fee of SGD75 (subject to 7 GST). Commission rate of 0.75 of contract value. In the event that the buying-in is not completed by T3, buying-in will continue on T4 amp T5 with a penalty of SGD1,000 or 5 of contract value, whichever is higher. Should there be any buying-in not completed by T6, the short position will be subject to procurement. If the position is not covered by T6, the penalty is SGD5,000 per day until the short position is fully covered. Q9. Can I use CPF to trade or do contra using CPF funds You can use up to 35 of your approved CPF investment amount to invest in securities. However, you must open a CPF Investment Account with any of the agentlocal banks: DBS Bank Ltd (DBS) Oversea-Chinese Banking Corporation (OCBC Bank) United Overseas Bank Limited (UOB) Sign a one-time Standing Instruction Form for Utilisation of CPF Funds. This form may be submitted through us or upon opening a CPF Investment Account. Your agent bank will send a confirmation of your approved CPF Investment Account number once it is successfully opened. You must update us with your approved CPF Investment Account number for linkage to your trading account via your trading representative or email to us. Once your linkage has been established with us successfully, you may start using your CPF funds to trade. You may not use any CPF funds to do contra trading, or for settlement of foreign trades, or for non-CPF approved counters. You may call your Trading Representative to check if a particular counter is CPF approved. Q10. Can I queue at a price that is above or below the current market price and what is Minimum Bid Size SGX will reject an order that is queued at a price that is more than twenty (20) bids for securities, thirty bids (30) for exchange traded funds, STI ETF, Bonds, debentures and loan stocks. The minimum bids for stocks and shares listed on the SGX are as follows: Excludes exchange traded funds, bonds, debentures, loan stocks and securities traded in Hong Kong Dollar and Japanese Yen. SGX will be customising the minimum bid structures for these products. For further information, please refer to SGX website here . Q11. Why are my orders rejected Orders submitted could be rejected for these possible reasons: You have submitted an order with a price that is not within 20 bids of the last done price. Overnight orders submitted beyond twenty 20 bids of the previous days closing price will be rejected during the Pre-Opening routine at 8.30am (Singapore time). Your Buy price is higher than the current best Ask (selling) price or your Sell price is lower than the current best Bid (buying) price. You have exceeded your Trading Limit. Please contact your Trading Representative for any request in the revision of your trading limit. Misalnya. you do not have sufficient securities holdings in your selected trading account in order to proceed with the sell order. Q12. What is the validity period for my orders All orders submitted are only valid for one trading day. Any orders that are not done at the end of each trading day will expire. Q13. How do I trade using my CPF Investment or SRS (Supplementary Retirement Scheme) account To trade using your CPFSRS account, please select CPF or SRS as the payment mode when submitting your online order. Q14. What do I need to take note of when performing CPFSRS trades CPF payment mode is available for all CPF approved stocks listed on SGX. There will be a CPF indicator displayed under the Ind column of our trading platform for stocks that are tradable via CPF investment account. SRS payment mode is available for most SGX stocks except for ADRs and some corporate bonds. Clients are advised to check against the prospectus or with their agent banks if a stock is eligible under the Supplementary Retirement Scheme (SRS). Kindly ensure that SGD is selected as the settlement currency for all CPFSRS trades. In the event if foreign currency is selected as the settlement currency, the CPFSRS trade will be revoked to Cash trade. Kindly ensure that there are sufficient funds in the CPFSRS account for purchases. In the event that there is insufficient funds in the CPFSRS account, the CPFSRS trades will be revoked to Cash trade and subject to the normal settlement rules of trade date 3 market days. Contra is not allowed for all CPFSRS trades. Kindly contact your Trading Representative on Trade Date for any amendments to CPFSRS trades. Please note that agent banks charge additional processing fees for trade amendments made after Trade Date. Q15. What is continuous all-day trading that is being offered by SGX Continuous all-day trading allows you to trade on SGX-ST during lunch period, between 12.30pm and 2pm. Continuous all-day trading for the securities market has been implemented by SGX since 1 August 2011. This enables you to trade non-stop between 9am and 5.05pm Singapore time on trading days, allowing you to take advantage of news flow in the international markets at anytime during the day. For the official SGX press release on continuous all-day trading, please click here . Q16. What are random endings to the Pre-Open and Pre-Close phases of the Opening and Closing Routines SGX has introduced random endings to the Pre-Open and Pre-Close phases of the Opening and Closing Routines to mitigate risks of pre-opening and pre-closing price manipulation. This means that the market will close at any time within a specified interval rather than at a designated time. (a) Pre-Open and Opening Routines Pre-Open routine will continue to start at 0830h but will end randomly between 0858h to 0859h, i. e. Non-Cancel period can start any time between 0858h to 0859h. The market will continue to open at 0900h. (b) Pre-Close and Closing Routines Pre-Close routine will continue to start at 1700h but will end randomly between 1704h and 1705h for a full trading day, i. e. Non-Cancel period can start any time between 1704h to 1705h. The market will continue to close at 1706h. Catatan. For half trading day, Pre-Close routine will end randomly between 1234h and 1235h, i. e. Non-Cancel period can start any time between 1234h and 1235h. Q17. What is Indicative Equilibrium Price (lsquoIEPrsquo) and where will it be published To provide greater market transparency, a new column named ldquoEPrdquo will be added to KE Trade screen to display the Indicative Equilibrium Price (ldquoIEPrdquo). IEP is the price at which orders would be executed if orders matching were to occur at that point. This will help clients to assess the market and adjust their orders if desired. Do note that all better bidask prices and quantities will be masked to safeguard against manipulation of the eventual equilibrium price. Clients will no longer be able to view better bidask prices and quantities during the Pre-Opening (0830h to 0859h) and Pre-Closing routines (1700h to 1705h). Q18. On the Quotes page, what do the abbreviations in the Remark (Rmk) column denote Remarks for SGX Singapore Market 9.15am - 09.25am (Opening Call Auction) 9.30am - 11.30am (Continuous Auction (Morning)) 1.00pm - 3.00pm (Continuous Auction (Afternoon)) SSE will not accept order cancellation 9.10am - 9.15am 9.25am - 9.30am 12.55pm - 1.00pm Orders and order cancellations can be accepted by SEHK but will not be processed by SSE until SSErsquos Market Open Orders that are not executed during the opening call auction session will automatically enter the continuous auction session The exchanges above are not open for trading on weekends and Public Holidays in the respective countries. Q20. What are the non-trading days for Singapore Exchange (SGX-ST), Bursa Malaysia (Bursa), Hong Kong Exchange (HKEX), Stock Exchange of Thailand (SET) and Shanghai-Hong Kong Connect North Bound (SH-HK) Click here to view Singapore Exchange non-trading days. Click here to view Bursa Malaysia non-trading days. Click here to view Hong Kong Exchange non-trading days. Click here to view Thailand Exchange non-trading days. Investors are only allowed to trade on days where both markets are open for trading and banking services are opened in both markets on corresponding settlement days. SH-HK will provide the Northbound Trading Calendar at the beginning of each calendar year. Q21. What is dual currency trading, introduced by SGX SGX has introduced dual currency trading for selected stocks. The listed stock can be traded in two different currency denominations (for example, USD and SGD) and shareunit holdings are custodised as a consolidated pool at the depository end. The introduction of this functionality provides more cost efficiency to investors as they are able to trade stocks that are listed in a foreign currency in their local currency. They are also able to trade the listed stock in both currencies without having to have separate unit holdings at CDP. Please click here for more information. Q22. What is the main advantage for dual currency trading The main advantage of this functionality is that it provides investors the option to trade in either currency with transparency. Previously, investors who are trading in a USD-denominated stock counter and wish to settle the trade in another currency (i. e. SGD) will have to specify this during order entry and will be subject to foreign exchange settlement at the FX rate provided by your broker. With this new functionality, investors can directly buysell in the SGD counter without having to wait till settlement to know the converted amount. Q23. What are the risks associated with dual currency trading In most cases, the traded prices in the two counters should theoretically be equivalent or close to each other, taking into consideration the prevailing FX rate. However, in certain cases, due to other market supply and demand factors in the respective counters, the price relationship and difference between the two counters of the listed stock might not necessarily be the FX rate between both counters. This is possible in illiquid stocks and in the absence of market makers to provide competitive quotes. Q24. What is the board lot size for securities stocks listed on Singapore Exchange (SGX) Board lot is the designated trading size for each securities stock listed on SGX. In the SGX ready-market, the board lot of a securities stock is usually 100 shares. However, for certain stocks such as Creative Technology, the board lot is designated as 50 shares instead. Some counters also have different board lot sizes traded in the ready-market. An example is SingTel, which has board lot of 10 shares and 100 shares. Q25. What stocks are available for trading on SET For SET Market, only NVDRs (non-voting depository receipts) and foreign shares are available for trading. Please click here for more details on NVDRs. Q26. What stocks are available for trading on SH-HK Connect North Bound Constituent stocks of SSE180 and SSE380 Index. SSE-listed A shares not included as constituent stocks but have corresponding H shares listed on SEHK except for: SSE-listed shares not traded in RMB SSE-listed shares included in the risk alert board Q27. What is the trading quota for SH-HK Connect North Bound There are 2 types of quota imposed as part of SH-HK Connect. Maximum cross-boundary investment quota (Aggregate Quota) Quota of RMB300 billion Aggregate Quota balance Aggregate Quota ndash aggregate buy trades aggregate sell trades (calculated at the weighted average cost) Quota balance will be published on HKEX website after SSErsquos Market Close Northbound buying will only be allowed when aggregate quota is not hit Daily Quota Limits the maximum net buy value of cross-boundary trades under Shanghai-Hong Kong Stock Connect each day Quota of RMB13 billion Daily Quota Balance Daily Quota ndash Buy Orders Sell Trades Adjustment Daily Quota balance will be disseminated on HKEX website at 1-minute intervals Once Daily Quota is exceeded during a continuous auction session, no further buy orders will be accepted for the remainder of the day Q28. What are the trading rules and regulations for SH-HK Connect North Bound Only Limit Order Type is allowed Day trading not allowed (sell only shares available in stock account at end of the previous day) Board lot size of 100 shares - Odd lot is available for sell orders and odd lot must be in a single order Tick size is RMB0.01 General price limit of 10 based on previous closing price (order beyond price limit will be rejected by SSE) - No order amendment is allowed 30 max for foreign investorsrsquo shareholding. If exceeded, foreign investors will sell based on a last-in-first-out basis within five trading days Investor disclosure when 5 is reached Q29. What is a Closing Auction Session (CAS) in the Hong Kong Exchange (HKEX) A closing auction is a commonly used trading mechanism which allows trades to be executed at the closing price. During a closing auction, market participants may input buy and sell orders, with the price that most volume can be traded at forming the closing price. All orders will then be executed at that price. Q30. How will the trading hours change due to CAS for HKEX For the securities markets, the market closing time will change from 16:00 to a random closing of anytime between 16:08 and 16:10 for a normal trading day. It will change from 12:00 to a random closing of anytime between 12:08 and 12:10 for a half day trading. For the derivatives market, the closing times of normal trading sessions for Stock Index Futures and Options, Currency Futures and Commodity Futures will change from 16:15 to 16:30 for a normal trading day and from 12:00 to 12:30 for a half trading day, except on the last trading day of the contracts. The opening time of After-Hours Futures Trading will change from 17:00 to 17:15. In addition, trading hours on the last trading day, the final settlement price calculation algorithm and typhoon arrangements will also change accordingly. Q31. How does the CAS in HKEX work In the first period (Reference Price Fixing Period, 4:00-4:01 pm), a reference price, which sets the allowable price limit of the CAS (plusmn5 per cent from the reference price), is calculated for each CAS security. The reference price is determined by taking the median of 5 nominal prices in the last minute of the CTS. In the second period (Order Input Period, 4:01-4:06 pm), at-auction orders and at-auction limit orders within the plusmn5 per cent price limit can be entered, amended or cancelled. Starting from the third period (No-Cancellation Period, 4:06-4:08 pm), at-auction orders and at-auction limit orders can be entered. However, the prices of new at-auction limit orders must be between the lowest ask and highest bid of the order book, and no orders can be amended or cancelled. In the last period (Random Closing Period, 4:08-4:10 pm), the order rules from the No-Cancellation period apply and the market closes randomly within two minutes. After the period, therersquos order matching for all CAS securities. In cases where no closing price is established during the CAS, the reference price would become the closing price. This price would also be used for order matching based on matching priority, i. e. by order type, price and then time. Q32. What order types are allowed during CAS for HKEX 4:00 ndash 4:01pm: Reference Price Fixing Period No orders allowed 4:01 ndash 4:06pm: Order Input Period At-auction orders and at-auction limit order. Input, amendment and cancellation are allowed. 4:06 ndash 4:08pm: No Cancellation Period At-auction orders and at-auction limit order. Input is allowed. Amendment and cancellation are not allowed. 4:08 ndash 4:10pm: Random Closing Period At-auction orders and at-auction limit order. Input is allowed. Amendment and cancellation are not allowed. Q33. For HKEX, what is an at-auction order An at-auction order is an order with no specified price and is entered into the system for execution at the securitiesrsquo closing price determined in the CAS. It enjoys a higher order matching priority than an at-auction limit order and will be matched in time priority at the closing price in the CAS. Q34. For HKEX, what is an at-auction limit order An at-auction limit order is an order with a specified price. An at-auction limit order with a specified price at, or more competitive than, the closing price may be matched at the closing price. An at-auction limit order may be matched in price and time priority at the closing price. No at-auction limit order will be matched at a price worse than its specified price. Q35. What securities are covered under CAS for HKEX The CAS will be rolled out in two phases, with the list of securities further expanded in Phase 2. Phase 1 (to launch on 25 July 2016) will include all Hang Seng Composite LargeCap and MidCap index constituent stocks, H shares which have corresponding A shares listed on the exchanges in Mainland China and all ETFs. Subject to a review of Phase 1, Phase 2 will tentatively include all equity securities and funds. Q36. Is short selling allowed during the CAS for HKEX To allow the market to be familiar with the new CAS, short selling will not be implemented in the Phase 1 of the CAS. Hence, input of new short selling order during the CAS will not be allowed during the Phase 1 of the CAS. However, it should be noted that outstanding short selling orders, which are input during the Continuous Trading Session CTS) and with order prices higher than or equal to the lower price limit (i. e. order price gt95 of reference price), will be automatically carried forward to the CAS. All these orders will be treated as at-auction limit orders. On the other hand, if the outstanding short selling orders input during the CTS have a price lower than the lower limit (i. e. order price lt 95 of reference price), they will be cancelled and a message for order cancellation will be sent out by the system. For the short selling orders carried forward to the CAS, you are allowed to cancel and reduce the quantity of the orders during the CAS. In such cases the original order priority will be maintained. However, change of order price or increase of quantity of these orders during the CAS will not be allowed. Q37. Where can I find out more about CAS for HKEX You can refer to hkex. hkcasenindex. htm for more information on CAS. Q38. How does Volatility Control Mechanism (VCM) work for HKEXs securities market The Volatility Control Mechanism (VCM) is designed to prevent extreme price volatility from trading incidents such as a ldquoflash crashrdquo and algorithm errors, and to address systemic risks from the inter-connectedness of securities and derivatives markets. In the case of HKEXrsquos securities market VCM, if the price of a stock deviates more than 10 within five minutes, it will trigger a cooling-off period for five minutes. This provides a window allowing market participants to reassess their strategies, if necessary. It also helps to re-establish an orderly market during volatile market situations. Trading can still be carried out within the price limit during the cooling-off period. Q39. What securities are covered by VCM for HKEX In the securities market, the VCM will cover Hang Seng Index (HSI) and Hang Seng China Enterprise Index (HSCEI) constituent stocks (as of 31 May 2016 there were 81 such stocks listed on the HKEX). Q40. What is the applicable period for HKEXs VCM VCM is applicable during the continuous trading session (CTS), excluding: bull the first 15 minutes of the morning and afternoon trading session bull the last 15 minutes of the afternoon trading session There can only be one cooling-off period in the morning session and one in the afternoon session for a stock within a day. Q1. What are some of the user-friendly features of KE Trade Online Batch Order, which allows you to place up to 5 buysell orders at the Batch Order pagelet. 4Site, a multiple trading screen that has been pre-configured to display Watchlist, Orders, and BuySell pagelets. Your 4Site is also customizable add or remove the desired pagelets according to your preference. Personal Configuration under your Profile, allows you to check your Internet trading limit, trading representatives name and contact particulars, account details, and to update your personal details. Trade Summary displays actual trades done by price on a real-time basis. For example, how many bids or ask trades done at SGD1.50, SGD1.51, SGD1.52, or SGD1.53. This feature allows you to study the trend of buying and selling. Time and Sales displays actual transactions done for that particular stock sorted by time. Intra-day Charts which displays charts plotted on real-time basis with time and sales data supporting the charts Market Depth which displays the SGX-ST ready market of up to 20 levels of bid and offer prices. Market Depth is a subscription-based service for SGX-ST counters. Please enquire with Customer Service at (65) 6432 1888 or via e-mail at helpdeskmaybank-ke. sg to find out more about this great feature. Q2. How do I subscribe to the SGX-ST Market Depth Service SGX-ST Market Depth Service is a subscription-based service. To subscribe for this service, please make a payment of SGD90 (3 months access) via CashChequeEPS or Internet banking Bill Payment Service. Kindly inform Customer Service at (65) 6432 1888 or via e-mail at helpdeskmaybank-ke. sg after you have made payment for the service. Access will be activated a day after the payment is received by us. Q3. What is the Historical Chart It is KE Trades online historical charting and analysis tool for counters listed on the SGX-ST, HKEX, Bursa, NYSE and NASDAQ. Q4. What are the benefits of using Historical Chart User-friendly and powerful online charting tool across SGX-ST, HKEX, Bursa, NYSE and NASDAQ. Availability of a wide range of counters - Stocks, ETFs, Warrants amp Indices. Access to historical quotes for up to 5 years for all counters listed on the SGX-ST and up to 3 years for all counters listed on the HKEX, Bursa, NYSE and NASDAQ. Ability to display tick-by-tick information for users with real-time access. Display and compare up to 3 different historical graphs simultaneously. Ability to define the duration and quantity of data to be displayed. View charts in different timescales - by daily, weekly or monthly resolutions. Study charts in different styles - OHLC Bars, Candlesticks and Line on Close. Customize and view multiple indicators on the chart. Utilize a comprehensive range of drawing tools to draw trendlines and add comments onto charts. Enjoy the option of saving or removing your template which can be configured to your preferred view, your displayed indicators, the parameters used to draw them and the size of the indicators. Ability to save and print your charts. Q5. How do I access Historical Chart Right-click on any counter in your Watchlist, Quotes, Account Management or Portfolio pages, and select Historical Chart from the Quick menu. Q6. What should I do if I face difficulties in launching Historical Chart Please note that Historical Chart requires JAVA. You may click on this link to download JAVA. After successful download, please run the file to install Microsoft Java. If you still face problems, please go to the menu in your Internet Explorer window and click on Tools gt Internet Options. Under the Security tab, click on the Internet icon, select Default Level, then click OK. If you are still unable to view Historical Chart, please clear your Internet Explorer Browser cache by clicking on Tools gt Internet Options gt General. Under the section Temporary Internet Files, click on the Delete Files button, then OK. After which, please relaunch your Internet Explorer Browser, by closing and reopening the window. If you have already installed JAVA and are using IE 8.0 please select No on the security warning pop-up. If you are still facing other issues, please contact Customer Services at (65) 6432 1888. Q7. Why is the closing price for some counters listed in Historical Chart different from the closing price displayed on SGX Charts The closing price listed in historical chart is adjusted based on corporate actions like dividends, bonus shares, stock splits and etc. In the case of dividend payouts, the closing prices will be adjusted if the dividend value is at least 0.10 or 10 of the prevailing counter price. Q8. Will corporate actions such as dividend issues, bonus issues, rights issues and stock splits be automatically adjusted and reflected in the historical charts It is an intuitive, graphic-rich tool to evaluate investment opportunities using principles of value investing. Identify undervalued stocks based on selection or choose from pre-constructed lists from different industry sectors. Q10. What is Technical Insight It is a chart pattern recognition and Technical Eventreg detection feature that offers insight on daily bullish or bearish trading opportunities, and provides email alerts and analysis on any selected stocks. Q11. How do I access Value AnalyzerTechnical Insight on KE Trade Online Click on Research gt Value AnalyzerTechnical Insight Trading Modules: Right click on a stock gt Select Value AnalyzerTechnical Insight Q12. What are the electronic trading risks which I need to take note of Live Prices The speed and quality of your internet connection will affect the performance and accuracy of live prices on our online trading platforms and mobile trading applications. Broadband internet connection is recommended for online trading. Password Always keep your internet trading password confidential and change it regularly. Clear your browserrsquos cache and history after each session so that your account information is removed. You are advised against using your browserrsquos ldquoAuto Completerdquo function to save your User ID and Password as this function stores and lists possible matches from entries that you have typed previously. Virus, Spywares and Adwares Always install the latest anti-virus software and spyware programs on your computer or mobile. Regularly scan your computer or mobile to quarantine and delete any Virus, Spyware or Adware that may be present. Avoid downloading programs and email attachments from suspicious unknown sources. Phishing Phishing is an act of acquiring sensitive information such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. It is typically carried out by email or instant messaging, and often directs users to enter details at a website. NEVER reveal your password to anyone. Be suspicious of any email or instant message asking you to provide sensitive account information. If you receive such emails or instant messages, do not reply or click on the links in the email or instant message. Wireless Network Wireless networking works by sending information over radio waves so it can be more vulnerable to intruders. Here are some ways to keep your wireless network secure:Make your own unique and difficult-to-guess Service Set Identifier (SSID). Change the default administrator password and username for your router. Orders In the electronic trading world, you may encounter situations where you are unable to withdraw erroneous orders in time due to the speed of the internet connection, or experience delays in order transmission and confirmation of order execution. Please contact your Trading Representative or our Customer Service if you require any assistance.
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